The UPS Store

2.7
106 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2195 in Vernon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Tri-City Plaza Across From Price Chopper.

Details

  • DeliveryNot available

Location

The UPS Store
35 Talcottville Rd, Vernon, CT
06066, United States

Hours

Reviews

2.7
106 reviews
5 stars
41
4 stars
4
3 stars
2
2 stars
3
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and unhelpful service from staff, with many noting a lack of greeting and attentiveness.

Pricing Issues

Customers frequently complained about high charges for basic services, such as taping packages and printing, which they found excessive compared to other locations.

Mixed Experiences

While some customers praised specific employees for their helpfulness and efficiency, others reported negative experiences, suggesting inconsistency in service quality.

Store Cleanliness

Several reviews mentioned that the store was clean and well-maintained, contributing positively to the overall atmosphere.

Efficiency

Some customers appreciated the quick service and efficiency in handling transactions, particularly during busy times.
  • CS
    Celeste Sodergren
    Nov 17, 2025
    5.0
    The folks working were patient, friendly and efficient. They handled my box with care and did my Amazon return as well. I was a little flustered and they put me at ease. I greatly appreciate that they did not make me feel rushed, but opened a second line for the waiting customers so that the first person could handle my questions calmly and without interruption. They seemed like a good team!
  • KZ
    Kathy Zaccardi
    Nov 7, 2025
    1.0
    Went to drop off my package today at this location and it needed a 4” piece of tape. I was charged $3 for 4” of tape. What is that about? And beyond rude in there
  • MS
    Molly Smith
    Oct 23, 2025
    5.0
    Very kind and helpful! Charlese greets everyone with kindness and goes above and beyond for customers.
  • CM
    Christina Morgan
    Oct 4, 2025
    1.0
    This has got the rudest place I have ever been. We walked in there were no customers but us , we were never greeted and stood there for at least 5 min while the employees gossiped . We finally turned around and walked out . Worst customer service ever !
  • AG
    Alan Gold
    Sep 20, 2025
    5.0
    Clean store, friendly atmosphere, people who know what they are doing!

Frequently Asked Questions About The UPS Store

What services does The UPS Store #2195 in Vernon offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

What are the operating hours of The UPS Store #2195 in Vernon?

The store is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.