Staples

Reviews

• RS

  Ron Skurat

  4 days ago
  1.0
  Waste of time. No one at the counter, no one on the floor, no one to help - and don't ask the Amazon Returns drone unless you want attitude.
• RM

  Ryan Marron

  6 days ago
  1.0
  I haven't been to a Staples store in over six years, but after three separate visits, this store in particular deserves attention. My first visit was on November 11th, when I placed an online order for 10 printed resumes and paid an extra dollar for a guaranteed 4:30 PM pickup. I opted in for both text and email updates and received confirmation that the job was in progress. By 5:30 PM, with no communication from the store, I had to drive down myself because I urgently needed the resumes that evening. When I arrived, the prints were ready, but no one could explain why I never received a notification. The staff insisted it was their “first day using the new system,” yet I received the “ready for pickup” email at 6:30 PM — an hour after I had already picked up the order. I requested a refund for the $1 rush fee on principle, not the amount, but the team made me wait over 10 minutes and became defensive when I explained I was in a hurry. I asked if General Manager (Pete Antao) could simply open the drawer and process the refund. After waiting another five minutes without him showing up, I left without it. The following day, I returned to purchase a printer due to my lack of trust in their printing department and experienced a similar lack of service. Not a single employee was visible on the floor. When I worked at Staples years ago, we were trained to assist customers immediately — this store operated the complete opposite. One associate couldn’t even tell me what aisle the paper was in, and then incorrectly claimed the starter ink yield was only 10 pages (Canon states 100+ pages). My third visit, on Monday the 17th, was equally disappointing. I came in to return a simple printer cord, yet again found no staff available beyond one cashier and absolutely no management presence. Overall, this store is consistently understaffed, poorly managed, half the shelves were empty and lacks even basic customer service standards. Prices are higher than ever, yet the service has never been worse. After three negative experiences in a row, I won’t be returning. This is, without question, the poorest-run Staples location I’ve ever visited.
• EN

  Edward Nicefaro

  Oct 30, 2025
  5.0
  Copy paper on sale. We’ll run store in Shelton CT. Also convenient for Amazon returns.
• NN

  Nicky Nicole

  Oct 23, 2025
  1.0
  Raymond in printing needs to work on his customer service. saw a customer standing in front of him and didn't acknowledge them. didn't offer any kind of assistance either and spoke condescendingly when i wasn't sure how the printing process worked, had to figure out the entire thing out myself. both raymond and staples should work on servicing people that don't look like them. it's very obvious when there's bias or prejudice in stores.
• AK

  Ang Kennedy

  Oct 19, 2025
  5.0
  I order stuff from Staples all the time either for work or Home save those everything you need from snacks to coffee, pens, envelopes, headphones, computers, chairs everything!!

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