Good Sam Finance Center

Reviews

• PB

  Peter Bjordahl

  Feb 2, 2022
  1.0
  I was dealing with Gioconda Johnston and it was a waste of my time, just did not want to do anything and could not even reply to emails
• GM

  Gary Madlener

  Nov 3, 2021
  1.0
  A complete nightmare. Our loan was approved right away. Then…delay after delay after delay. Replies to emails are painfully slow and are filled with industry acronyms in such a way as to make them unreadable. No direction or much in the way of assistance. I finally terminated the loan processing today…AFTER 6 WEEKS OF WAITING! If you’re in absolutely no hurry…are willing to do 100% of the legwork and follow up yourself…might work for you. For me, I was tired of hearing how busy they are. Good Sam should consider another financing arrangement to place their name and reputation on
• GS

  geremy sexton

  Sep 30, 2019
  5.0
  There are a lot of bad reviews on here, and I know why. They are terrible about answering calls and returning voicemails. However, our quoted rate was so very much lower than even our credit union that we decided to stick with them, and it was worth it. I could never get our loan officer, Rick Aubrey on the phone, so I finally called the general 800 number for Good Sam and asked for him. He was very friendly and helpful when I finally got to speak to him. I also found that he is much better about returning emails than phone calls. Once I got the ball rolling with them we closed very quickly on an RV that we were purchasing from an individual in another state. They funded the loan the day they received our signed papers. I said all that to say, don’t give up on them because of their initial service. It’s not worth paying a higher interest rate just to get someone else on the phone easier.
• DK

  Dale Kohl

  May 8, 2019
  1.0
  Extremely bad customer service. Ricky Abrey informed me I was approved. I faxed all requested documents 2 weeks ago. He has never returned any of my 8 phone calls or replied to my emails. I cam not believe you treat customers in this fashion. It is very insulting.
• JT

  Jason Tullio

  Apr 30, 2019
  1.0
  Absolute worst lending experience I have ever had!!!! I applied for a loan online, was approved but just needed to get them a few documents. Ok, no problem this will be easy... WRONG! I received an email from Ricky Aubrey with what we needed to send in. We gathered all the documents and faxed them in. Heard nothing, the dealership tried getting ahold of him so they could fill out the manufacturer statement of origin. They contacted me and said they couldn’t get ahold of him. After sitting on hold and threatening to cancel the loan he got on the phone and said he hadn’t received our stuff to now email it to him and he will let us know when he got it. He emailed and said he received it and the dealership sent him the document they had... then silence yet again. We were driving 16 hours to get our camper so we needed to make sure everything was good. We called... nothing. We emailed... nothing. We asked to talk to a manager... they can’t even call you back. Finally we had enough and canceled our loan for a slightly higher rate but at least we can communicate with our new lender. I will never try Good Sam for anything ever again. I am tempted to cancel my Good Sam road side membership because if this is how they conduct business I want NOTHING to do with them.

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