United States Postal Service

3.4
34 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 70 Waterbury Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
70 Waterbury Rd, Prospect, CT
06712, United States

Hours

Reviews

3.4
34 reviews
5 stars
19
4 stars
0
3 stars
1
2 stars
3
1 star
11
  • MS
    Marilyn Santucci
    Jul 5, 2023
    1.0
    Waited on the phone for 25 minutes to speak to anyone/ someone!! I sent a card with a gift enclosed May 11! The person never received it. Never returned it back to me either! WHAT are return labels for???? I have so many problems with service.. mail placed in other boxes, mail not received and mail sent and not received! This postal service in Prospect is pathetic!!! I have confidence in 1… Scott! The office head honcho is nasty also! That’s why this postal service here is so lowly rated!
  • KM
    Karen Masek
    Mar 23, 2022
    3.0
    Service is very slow.
  • SM
    Sue M
    Dec 12, 2016
    5.0
    Fantastic staff!
  • DR
    Diane Rajkowski
    Sep 28, 2016
    2.0
    I agree Paul the Postmaster I believe is a very angry man. Why he is still there I have no idea I have seen many complaints about him, however the people at the counters inside are so pleasant. I really like them.
  • JA
    Jill Augelli
    Mar 9, 2015
    2.0
    I had a horrible experience when I called the post office the other day. The man on the phone was extremely rude. I called to ask if my mail was being held at the post office, since I hadn't received any in a few days. Since there was a lot of snow around our mail box, I thought that maybe they couldn't deliver it. When I asked, the man replied with a rude, sarcastic tone of voice "Well, if you haven't received any mail then it must not be being delivered to you" (like I was stupid for even asking). I also called today to ask about a package that I haven't received, and the same man was very rude and short with me on the phone. I would think that since the USPS in general is a dying breed, the workers would be much more kind and accommodating to their customers. I do have to say that the few times when I have actually bee inside the post office, the workers at the counter were very helpful and pleasant. This man however, must not be a counter worker, and must hate his job. This man should be fired.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.