Brand Certified

The UPS Store

3.6

(280 reviews)

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Business Details

47 Waterbury Rd, Prospect, CT

06712, United States

(203) 758-7707

https://locations.theupsstore.com/ct/prospect/47-waterbury-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #5977 in Prospect offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Park Plaza - Next Door To Webster Bank.

Details

DeliveryNot available

Location

The UPS Store

47 Waterbury Rd, Prospect, CT

06712, United States

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Hours

Monday8:30 AM - 6:30 PM

Tuesday8:30 AM - 6:30 PM

Wednesday8:30 AM - 6:30 PM

Thursday8:30 AM - 6:30 PM

Friday8:30 AM - 6:30 PM

Saturday10:00 AM - 4:30 PM

Sunday10:00 AM - 4:30 PM

2026-04-03Regular Hours

2026-04-05Regular Hours

2026-05-10Regular Hours

2026-05-25Regular Hours

2026-07-03Regular Hours

2026-07-04Regular Hours

2026-09-07Regular Hours

2026-10-12Regular Hours

2026-11-11Regular Hours

2026-11-26Regular Hours

2026-11-27Regular Hours

2026-12-25Regular Hours

2026-12-31Regular Hours

2027-01-01Regular Hours

Reviews

3.6

280 reviews

5 stars

171

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the staff for being helpful and friendly, others report rudeness and unprofessional behavior.

Efficiency

Many customers appreciate the quick service and efficiency, although there are complaints about long wait times and understaffing during busy periods.

Packaging Issues

Several reviews highlight concerns about packaging quality and mishandling of items, with some customers reporting damaged goods upon arrival.

Pricing Transparency

Customers express frustration over unexpected charges for services like taping boxes and printing labels, leading to perceptions of poor value.

Store Management

The new ownership has received positive remarks for improving service quality, contrasting with negative experiences under previous management.

PC
Peter Cobb
Feb 18, 2026
5.0
Service is good. The wait time is sparatic according to the influx of people coming in the store. The employees are hard working and keeps the line moving.
PA
Pasquale Albino
Feb 15, 2026
2.0
The service was slow I had 3 people infantry of me and two people at the counter it took 20 min for one individual to get done at the counter. Never going back to this store. Will go somewhere else.
LL
L-Bin
Jan 27, 2026
1.0
This people are the WORST every time I’m receiving a package with them it’s always a problem weather or just don’t say nothing makes you wait the whole day either “OUT FOR DELIVERY” & the when night come it say that it’s not going be delivered. Really the worst try not to ship packages with them.
UR
Umar Rizvi
Jan 24, 2026
1.0
Rude, disrespectful and discourteous staff, first and last time using this location.
DG
Dave Gabriel
Jan 19, 2026
5.0
I’ve been coming here for years and they’ve been consistently helpful and polite. I’ve never had a problem. Even when the line goes out the door employees have always been nice.