Visit FedEx Ship Center in Norwich, CT when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude behavior and difficulty reaching support.
Delivery Issues
Numerous complaints about delivery problems, including packages being left in unsafe locations, missed deliveries, and forged signatures.
Pricing Concerns
Several customers expressed dissatisfaction with shipping costs, describing them as high compared to competitors.
Location Experience
The experience at the Norwich location is generally positive, with many customers noting quick service and helpful staff, though some reported confusion about the services offered.
BK
Brian “I'm BAK” K
1 day ago
5.0
Great customer service, less expensive than USPS for two days service! And lots of parking and easy in and out!
LM
Leon Morrison
Feb 19, 2026
5.0
The person at the shipping center was very helpful and curtious
MJ
Marnaysha JF
Feb 15, 2026
1.0
Horrible experience all around. I've expecting my package, a book, since February 2nd. Apparently the delivery drivers made several attempts to deliver the package but couldn't. Which is weird because I was home on the days they said they attempted to deliver and didn't see any FedEx drivers, nor any note to indicate that they were here at all. I also received packages from other carriers around then as well with no issues. I checked on the status of my package on February 9, and they said they'd try to deliver is again. Fast forward to today February 15, I checked again and it said the same thing. I called customer service, and employee picked up, when I asked for help to track my package, she pretended she couldn't here me and then hung up. I called again and another employee picked up. This one told me it was being sent back to the sender. There was no notes, no alert, notice or anything. Bunch of unprofessionals.
KJ
Kevin Jackson
Jan 21, 2026
1.0
On 1/20/26 we had a package delivered at my residence. While leaving I heard the fed ex van reving its engine which sounded abnormal. When I looked out side I observed the fed ex van in my grass. The tires from the fed ex van began to kick up snow, grass, and dirt. Instead of calling for a tow truck the driver proceeded to push the vehicle to its limits destroying my yard. The driver did not get out to explain but took off with out notification. The driver left these tire marks with about 1 ft deep trenches. Mind you if you look at the pictures there is a paved, plowed, accessible turnaround area the driver failed to utilize. I have already got a couple quotes from landscapers that indicated the damage would cost me around 500 to 1000 dollars to fix. It should also be noted that I threw down Kentucky blue grass grass seed in the fall of 2025 further exacerbating the issue.
Customers service hotline has been extremely difficult. It is difficult to get a hold of an actual person and when you do get someone they have a very heavy accent and it is difficult to understand. While a claim has been successfully placed I have not received a call from anyone regarding this egregious damage. I currently am waiting for their response.
I am hoping that by posting this I can get a response while also warning other homeowners to watch out for their property when these vans show up.
KS
Klaus Stankiewicz
Jan 14, 2026
2.0
$120.00 for a 1 pound, small box, 2 day shipping is a little high, just my thought.
Frequently Asked Questions About FedEx Ship Center
What services does FedEx Ship Center in Norwich, CT offer?
FedEx Ship Center provides packing supplies, boxes, and a range of shipping services including expedited, standard, economy, international, freight, and ground shipping.
What are the operating hours of FedEx Ship Center in Norwich?
The center is open Monday through Friday from 9:00 AM to 6:30 PM, and on Saturday from 10:00 AM to 3:00 PM. It is closed on Sundays.
Where is the FedEx Ship Center located in Norwich, CT?
It is located at 3 Dominican Dr, Norwich, CT 06360, USA.
What payment options are accepted at FedEx Ship Center?
The center accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Can I hold my FedEx shipments for pickup or schedule residential deliveries at this location?
Yes, you can have your FedEx shipments held for pickup or schedule residential deliveries using FedEx Delivery Manager at this location.
Are there any nearby FedEx-related facilities to the FedEx Ship Center in Norwich?
Yes, the FedEx Drop Box, which serves as a shipping center and post office, is nearby for quick drop-off of packages.
What local amenities near FedEx Ship Center can customers visit?
Customers can visit Dairy Queen, a fast food and ice cream restaurant, or relax at Inner Balance Therapeutic Massage nearby.
Are there nearby fitness centers near the FedEx Ship Center in Norwich?
Yes, Norwich Fitness Center, The Hoop House Norwich, CT, and Summit Fitness & Sports are all nearby gym and sports venues customers can visit.
What brands of shipping services does FedEx Ship Center offer?
FedEx Ship Center offers FedEx Express, FedEx Ground, and FedEx Freight services.
How can I get shipping discounts at FedEx Ship Center?
You can create a free FedEx account to receive shipping discounts.
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