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FedEx Ship Center

3.8
(223 reviews)

Business Details

3 Dominican Dr, Norwich, CT
06360, United States
(800) 463-3339
https://local.fedex.com/en-us/ct/norwich/gona

About

Shipping ServiceMailing ServicePackaging Supply StoreFedEx
Visit FedEx Ship Center in Norwich, CT when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.

Location

FedEx Ship Center
3 Dominican Dr, Norwich, CT
06360, United States

Hours

Reviews

3.8
223 reviews
5 stars
122
4 stars
31
3 stars
13
2 stars
7
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude behavior and difficulty reaching support.

Delivery Issues

Numerous complaints about delivery problems, including packages being left in unsafe locations, missed deliveries, and forged signatures.

Pricing Concerns

Several customers expressed dissatisfaction with shipping costs, describing them as high compared to competitors.

Location Experience

The experience at the Norwich location is generally positive, with many customers noting quick service and helpful staff, though some reported confusion about the services offered.
  • BK
    Brian “I'm BAK” K
    1 day ago
    5.0
    Great customer service, less expensive than USPS for two days service! And lots of parking and easy in and out!
  • LM
    Leon Morrison
    Feb 19, 2026
    5.0
    The person at the shipping center was very helpful and curtious
  • MJ
    Marnaysha JF
    Feb 15, 2026
    1.0
    Horrible experience all around. I've expecting my package, a book, since February 2nd. Apparently the delivery drivers made several attempts to deliver the package but couldn't. Which is weird because I was home on the days they said they attempted to deliver and didn't see any FedEx drivers, nor any note to indicate that they were here at all. I also received packages from other carriers around then as well with no issues. I checked on the status of my package on February 9, and they said they'd try to deliver is again. Fast forward to today February 15, I checked again and it said the same thing. I called customer service, and employee picked up, when I asked for help to track my package, she pretended she couldn't here me and then hung up. I called again and another employee picked up. This one told me it was being sent back to the sender. There was no notes, no alert, notice or anything. Bunch of unprofessionals.
  • KJ
    Kevin Jackson
    Jan 21, 2026
    1.0
    On 1/20/26 we had a package delivered at my residence. While leaving I heard the fed ex van reving its engine which sounded abnormal. When I looked out side I observed the fed ex van in my grass. The tires from the fed ex van began to kick up snow, grass, and dirt. Instead of calling for a tow truck the driver proceeded to push the vehicle to its limits destroying my yard. The driver did not get out to explain but took off with out notification. The driver left these tire marks with about 1 ft deep trenches. Mind you if you look at the pictures there is a paved, plowed, accessible turnaround area the driver failed to utilize. I have already got a couple quotes from landscapers that indicated the damage would cost me around 500 to 1000 dollars to fix. It should also be noted that I threw down Kentucky blue grass grass seed in the fall of 2025 further exacerbating the issue. Customers service hotline has been extremely difficult. It is difficult to get a hold of an actual person and when you do get someone they have a very heavy accent and it is difficult to understand. While a claim has been successfully placed I have not received a call from anyone regarding this egregious damage. I currently am waiting for their response. I am hoping that by posting this I can get a response while also warning other homeowners to watch out for their property when these vans show up.
  • KS
    Klaus Stankiewicz
    Jan 14, 2026
    2.0
    $120.00 for a 1 pound, small box, 2 day shipping is a little high, just my thought.

Frequently Asked Questions About FedEx Ship Center

What services does FedEx Ship Center in Norwich, CT offer?

FedEx Ship Center provides packing supplies, boxes, and a range of shipping services including expedited, standard, economy, international, freight, and ground shipping.

What are the operating hours of FedEx Ship Center in Norwich?

The center is open Monday through Friday from 9:00 AM to 6:30 PM, and on Saturday from 10:00 AM to 3:00 PM. It is closed on Sundays.

Brand Certified Facts from FedEx Ship Center

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Certified March 01, 2026Yext Knowledge Graph
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