The UPS Store

3.8
155 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0319 in Norwalk offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Perry Plaza Across From Cvs.

Details

  • DeliveryNot available

Location

The UPS Store
304 Main Ave, Norwalk, CT
06851, United States

Hours

Reviews

3.8
155 reviews
5 stars
105
4 stars
1
3 stars
4
2 stars
3
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly, helpful, and professional, there were also numerous complaints about rude and unhelpful interactions, particularly from the owner.

Staff Recognition

Several employees, especially Ann Marie and Shakil, received high praise for their exceptional service and ability to remember customers' names, contributing to a welcoming atmosphere.

Pricing Issues

Customers expressed frustration over unexpected charges for services like tape, leading to negative experiences and suggestions to seek alternatives.

Efficiency

Many reviews highlighted the quick and efficient service provided by the staff, making the process of shipping and returns easy for customers.

Inconsistency

There were mixed reviews regarding the overall experience, with some customers reporting excellent service while others encountered significant issues, indicating inconsistency in service quality.
  • AH
    Alexander Freedman (Frito Haze)
    Nov 12, 2025
    5.0
    Sebastian L made my life easy, 3 trips and he never talked or complained once, I usually stick to USPS but I'll def be here more often
  • HL
    Harshini Lakshmanan
    Oct 9, 2025
    5.0
    The service was impeccable. The staff helped me with more required. Let me charge my phone and return it (because I was trading it in for a new one). They were patient and helpful. Always had a delightful experience. Will be coming back
  • SS
    Steven S
    Sep 22, 2025
    2.0
    WOW. I would be ashamed to charge people $2 dollars for a one foot long tape. It never happened to me going to other UPS stores. Very cheap.
  • CS
    CT Notary Near Me Zee (CT Mobile Notary Services)
    Sep 15, 2025
    5.0
    Ann Marie is absolutely phenomenal! She always greets you with a warm smile and somehow remembers every customer, even over the phone. I’ve visited several locations in the area, and this one truly stands out as the best. Highly recommend!
  • EO
    elaine osowski
    Aug 22, 2025
    5.0
    Super fast, friendly service, easy return. Thank you!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Norwalk?

The UPS Store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturdays from 9:00 AM to 3:00 PM, and Sundays from 10:00 AM to 3:00 PM.