DHL Express Service Point Norwalk

3.9
143 reviews

About

Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Norwalk in Norwalk offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • DeliveryAvailable
  • Onsite servicesAvailable

Location

DHL Express Service Point Norwalk
340 Wilson Ave, Norwalk, CT
06854, United States

Hours

Reviews

3.9
143 reviews
5 stars
95
4 stars
9
3 stars
4
2 stars
2
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and going above and beyond, particularly highlighting employees like Ann Marie and Nicole.

Delivery Issues

Numerous complaints were made regarding delivery problems, including packages marked as delivered but not received, and poor communication about delivery status.

Mixed Experiences

While some customers had positive experiences with shipping and service, others reported significant frustrations and dissatisfaction with the overall service quality.

Professionalism

Feedback varied on professionalism, with some praising staff for their knowledge and assistance, while others criticized the lack of attentiveness and responsiveness.
  • EE
    Estefania
    5 days ago
    5.0
    Customer service at DHL at Norwalk is amazing. They always have a good attitude to help and super helpful
  • FK
    Fiona Kingery
    Nov 17, 2025
    5.0
    Ann Marie was amazing! She took the time to help me sort out a mess with a package fr Europe. Not only is she capable and professional, but she also really cares about offering excellent customer service. This is the kind of employee you want to retain. Highly recommend you give her a raise :)
  • DL
    Dylan Lutomski
    Jul 19, 2025
    1.0
    Made a mistake on a customs label, asked to update the total value - not a problem. Package was shipped, when it arrived in Dubai customs, the declared value was still the same. After troubleshooting trying to get it out of Dubai customs for over a month. They then hit me with a storage fee. Trying to file a claim is also a joke - the tracking number was updated to another number i wasn't even notified about. So I lost about $500 of merchandise, a very good customer & all I get is sorry for the mistake, and now im being ghosted asking how to file a claim. Not cool, not professional. Lost all my trust in DHL. Will never ship again with them.
  • LB
    Leila Fernandes Brier
    Feb 11, 2025
    5.0
    Nicole was so helpful — kind and professional. Will definitely use DHL again.
  • RK
    Robyn Kammerer
    Dec 20, 2023
    1.0
    We went to drop off a package after confirming location on their website. We drove around the whole building and EVERY door said “must be authorized to enter.” There was no visible front door, entrance or drop off location of any kind. Such a bummer!

Frequently Asked Questions About DHL Express Service Point Norwalk

What international shipping services are offered at DHL Express Service Point Norwalk?

DHL Express Service Point Norwalk offers international shipping services with next day shipping and delivery for personal or business needs, including shipping luggage, passports, or packages of any size.

What are the operating hours of DHL Express Service Point Norwalk?

The service point is open Monday through Friday from 8:30 AM to 6:30 PM and is closed on Saturdays and Sundays.