AIT Home Delivery

Reviews

• LG

  Lizzie Gaydosh

  Jan 17, 2025
  1.0
  HORRIBLE experience. Got notified my IKEA was delivered but did not see it outside. I couldn't find the number for AIT so I called IKEA, who re-ordered the item for me. The gentlement from IKEA called AIT, who confirmed the item was delivered to wrong address (less than 30 minutes prior) but would not tell me where and refused to pick it up and deliver it to my house. I spent my afternoon driving around town and posting on facebook groups to find my item. Fast forward 4 days- I get home from work to an AIT delivery driver blocking my driveway and at my doorstep trying to confirm that my item was found. He asked for a picture of the boxes (which I did not have). I shut the door and five minutes later, he was knocking AGAIN- this time asking to ENTER my home to take a picture of the item. Apparently his boss was going to make him pay for the item which he incorrectly delivered. I refused to let him in and once he left, he TEXTED me. His boss apparently never told him it was misdelivered until days after, even though I called within 30 minutes. This was BEYOND unprofessional. Do better. For a company to employ people who are comfortable enough to harass me for their mistake is horrible. Never ever using this company again and I reccommend you do the same. I am genuinely scared that this man is going to reach out to me again or show up at my doorstep.
• KT

  K T

  Sep 9, 2021
  5.0
  All the one- and two-star reviews nearly scared me off, but I had a great experience with Select, who made an IKEA delivery. The North Branford Select rep easily helped me correct an address error over the phone, the delivery guys were prompt and courteous, and I was alerted twice by phone to know when they were nearby for the delivery.
• HF

  Hayley Friel

  Mar 30, 2021
  1.0
  Useless company with late delivery, poor service, long wait times and rude staff.
• RS

  Rusty Shackleford

  Dec 9, 2018
  1.0
  repeated delays. avoid
• DG

  David Golden

  Jan 15, 2018
  1.0
  Incompetent, lazy, and dishonest. We had IKEA furniture delivered, and were to have the old furniture removed. The drivers showed up and immediately brought the new cartons in. Then they said they didn’t have instructions to remove furniture. After calling dispatch, they started to remove a couch, but apparently couldn’t figure out how to get it out the door. They were too lazy to take one cartons back out to have more room to move. They called dispatch again and told me another truck would come. After several calls to the company, during which I was bounced around, I was told someone would come between 2 & 4 PM. At 3:45 I called again and told nobody would be coming out because the drivers found bugs in the couch! They said the driver took pictures. I asked for them and they sent pictures of some random couch that was clearly not ours (I took my own pictures for comparison). It was obvious that the drivers didn’t want to come back and try moving the old couches. (My son and I got them out the door even with new cartons in the way.) We had a friend haul away the old furniture and IKEA refunded our removal charge immediately. If you’re ordering anything big from IKEA, arrange your own transportation. Select Express is not to be trusted.

Frequently Asked Questions About AIT Home Delivery