Business Details
About
Logistics ServiceTransportation Service
With more than four decades of experience, AIT’s residential delivery division manages direct-to-consumer and B2B shipments on behalf of retailers of all sizes, all around the world. They offer multiple service levels, experience across a wide range of commodities and can quickly develop informed and efficient solutions — tailored just for your specific needs.
Location
Hours
Reviews
1.8
28 reviews
5 stars
5
4 stars0
3 stars0
2 stars
2
1 star
21
- LGLizzie GaydoshJan 17, 20251.0HORRIBLE experience. Got notified my IKEA was delivered but did not see it outside. I couldn't find the number for AIT so I called IKEA, who re-ordered the item for me. The gentlement from IKEA called AIT, who confirmed the item was delivered to wrong address (less than 30 minutes prior) but would not tell me where and refused to pick it up and deliver it to my house. I spent my afternoon driving around town and posting on facebook groups to find my item. Fast forward 4 days- I get home from work to an AIT delivery driver blocking my driveway and at my doorstep trying to confirm that my item was found. He asked for a picture of the boxes (which I did not have). I shut the door and five minutes later, he was knocking AGAIN- this time asking to ENTER my home to take a picture of the item. Apparently his boss was going to make him pay for the item which he incorrectly delivered. I refused to let him in and once he left, he TEXTED me. His boss apparently never told him it was misdelivered until days after, even though I called within 30 minutes. This was BEYOND unprofessional. Do better. For a company to employ people who are comfortable enough to harass me for their mistake is horrible. Never ever using this company again and I reccommend you do the same. I am genuinely scared that this man is going to reach out to me again or show up at my doorstep.
- RSRusty ShacklefordDec 9, 20181.0repeated delays. avoid
- DGDavid GoldenJan 15, 20181.0Incompetent, lazy, and dishonest. We had IKEA furniture delivered, and were to have the old furniture removed. The drivers showed up and immediately brought the new cartons in. Then they said they didn’t have instructions to remove furniture. After calling dispatch, they started to remove a couch, but apparently couldn’t figure out how to get it out the door. They were too lazy to take one cartons back out to have more room to move. They called dispatch again and told me another truck would come. After several calls to the company, during which I was bounced around, I was told someone would come between 2 & 4 PM. At 3:45 I called again and told nobody would be coming out because the drivers found bugs in the couch! They said the driver took pictures. I asked for them and they sent pictures of some random couch that was clearly not ours (I took my own pictures for comparison). It was obvious that the drivers didn’t want to come back and try moving the old couches. (My son and I got them out the door even with new cartons in the way.) We had a friend haul away the old furniture and IKEA refunded our removal charge immediately. If you’re ordering anything big from IKEA, arrange your own transportation. Select Express is not to be trusted.
Frequently Asked Questions About AIT Home Delivery
How do I check the status of an existing delivery?
You can check the status of your shipment by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
How do I schedule a delivery?
You can schedule a delivery service by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
Am I required to provide shipment dimensions and weight to get pricing?
Yes, both shipment dimensions and weight are required for accurate pricing.
Can I pick up my shipment from the local delivery terminal?
No, customer pickup is not available. Our expert teams will deliver your shipment directly to the destination address.
Do you provide a warranty for your assembly work?
Yes, depending on the product, we provide a range of warranties for our work, beginning at 30 days and lasting for as long as one year.
Do you assemble any product?
Yes, in addition to our standard catalog of assembly items, including furniture and outdoor sporting equipment, we will also provide pricing for assembly of other items.
Can you move the product for me to the location I need it in?
Yes, we can arrange for in-room delivery as part of our white glove delivery service. Please include that preference in your pricing request.
Are your technicians background checked?
Yes, all our professional technicians undergo thorough background checks and are also bonded and insured.
How can I check the status of an existing delivery with AIT Home Delivery?
You can check the status of your shipment by calling AIT's customer experience team at 1-866-939-7737. DICK’S Sporting Goods customers should call 1-855-413-8100.
How do I schedule a delivery with AIT Home Delivery?
To schedule a delivery, call the customer experience team at 1-866-939-7737, or 1-855-413-8100 if you are a DICK’S Sporting Goods customer.
Are shipment dimensions and weight required to get a pricing quote?
Yes, shipment dimensions and weight are required for accurate pricing from AIT Home Delivery.
Is customer pickup available at AIT Home Delivery's local terminal?
No, customer pickup is not available; shipments are delivered directly to the destination address by AIT's expert teams.
Does AIT Home Delivery provide warranties for their assembly work?
Yes, AIT offers warranties on their assembly work ranging from 30 days up to one year, depending on the product.
Does AIT Home Delivery assemble products outside their standard catalog?
Yes, they assemble furniture, outdoor sporting equipment, and can provide pricing for other assembly items upon request.
Can AIT Home Delivery move products to the desired room or location?
Yes, in-room delivery is available as part of their white glove delivery service when specified in your pricing request.
Are AIT Home Delivery technicians background checked and insured?
Yes, all technicians undergo thorough background checks and are bonded and insured for professional service.
What are the operating hours of AIT Home Delivery in North Branford, CT?
AIT Home Delivery operates Monday through Friday from 8:00 AM to 2:30 PM, Saturdays from 8:00 AM to 11:00 AM, and is closed on Sundays and select holidays like November 27 and December 25.
What nearby places can I visit around AIT Home Delivery’s location?
Nearby places include Central Cafe - A Neighborhood Bar, Pasquale's Apizza for Italian food, and McDonald's for fast food. Customers may enjoy dining at these spots before or after their visit.
Are there local services near AIT Home Delivery that might help with home improvement or outdoor needs?
Yes, customers can visit Hot Tub Service Connecticut and Hot Tub Discounts LLC for pool and spa services, or Naturalawn of America for landscaping and home improvement needs nearby.
What nearby transit or public services are accessible near AIT Home Delivery?
The US Post Office and North Branford Fire Department Headquarters are located nearby, providing convenient access to public and emergency services around AIT’s location.