United States Postal Service

2.2
165 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 50 Brewery St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
50 Brewery St, New Haven, CT
06511, United States

Hours

Reviews

2.2
165 reviews
5 stars
39
4 stars
8
3 stars
3
2 stars
7
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.

Long Wait Times

Many customers reported excessively long wait times, often exceeding 30 minutes, especially during peak hours.

Package Issues

Frequent complaints about lost or misdelivered packages, with customers expressing frustration over tracking inconsistencies and lack of resolution.

Staff Attitude

Several reviews noted that staff appeared unhappy or unmotivated, impacting the overall customer experience.

Mixed Experiences

While many customers had negative experiences, some praised specific staff members for their helpfulness and professionalism.
  • CV
    Cristal Velez
    6 days ago
    1.0
    My husband and I went there a couple of times there’s a black lady there who was being very nasty and dismissive of customers needs. She had a very disgusting attitude.
  • GN
    Good News
    Jul 22, 2025
    1.0
    The worst customer service ever. They won’t process a return request that was asked a month ago. They also never answer the call.
  • PD
    Pamela Dupuis
    Jul 8, 2025
    1.0
    This post office is unable to function. The building does not have ac and is so very hot that the computers do not work.
  • AT
    Adati Tarfa
    Jul 3, 2025
    5.0
    Very helpful staff!
  • GR
    Giovanni Rodriguez
    Jun 28, 2025
    1.0
    Worst post office on planet earth

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.