United States Postal Service

2.3
195 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 206 Elm St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
206 Elm St, New Haven, CT
06511, United States

Hours

Reviews

2.3
195 reviews
5 stars
49
4 stars
10
3 stars
5
2 stars
13
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported experiencing rude and unhelpful staff, with several specific employees mentioned for their poor attitudes.

Staff Performance

Feedback indicates a mix of staff performance, with some employees praised for their helpfulness while others were criticized for being lazy or unprofessional.

Service Efficiency

Customers frequently noted long wait times and inefficiencies in service, particularly during busy periods.

Location Issues

The post office's location and accessibility were mentioned as problematic, with some customers struggling to find it due to poor signage.

Mixed Experiences

While many reviews were negative, some customers reported positive experiences, highlighting friendly staff and efficient service during less busy times.
  • AZ
    Arianna Zhang
    3 days ago
    1.0
    I thought the reviews were exaggerating, but the staff here are the most rude people I’ve ever met. Word for word told me I would be responsible if a plane burned and crashed…
  • LL
    Luke Louchheim
    Oct 23, 2025
    1.0
    Easily and consistently a terrible experience. The this post office is very understaffed and the people who work here are incredibly rude.
  • GD
    Glenn Duke
    Oct 6, 2025
    5.0
    Nice little post office. Nice employees. No parking nearby.
  • AH
    Ava Gianna Hills
    Sep 3, 2025
    1.0
    the only nice employee there is frankie ☹️, a simple misunderstanding and i got totally humiliated and demeaned… someone tried to send me a package and had forgotten to put my name on it. and when i tried to explain multiple times, one of the employees assumed that i was sharing WHEN I WASNT but she refused to hear me out the multiple times i came back to explain. my mom had to submit a while customer affairs complain on for people to even HEAR me when i spoke. and when i tried to come back with proof of everything, the same lady who assumed came out from behind the desk just to scream at me about how i was a liar and that all of this was my fault for not telling the truth. literally worst experience ever im NEVER getting a p.o. box again 💔.
  • BG
    B G
    Aug 27, 2025
    1.0
    Just go anywhere else. Mariska is the only helpful and intelligent employee at this location. Service is quite awful with majority of the staff hiding in the back instead of working.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.