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United States Postal Service

2.3
(198 reviews)

Business Details

206 Elm St, New Haven, CT
06511, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 206 Elm St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
206 Elm St, New Haven, CT
06511, United States

Hours

Reviews

2.3
198 reviews
5 stars
49
4 stars
10
3 stars
6
2 stars
13
1 star
120

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

A significant number of reviews highlighted the rudeness and unprofessional behavior of the staff, with many customers reporting negative interactions.

Service Efficiency

Customers frequently mentioned long wait times and slow service, particularly during busy periods, contributing to a frustrating experience.

Mixed Experiences

While many reviews were negative, some customers reported positive interactions with specific employees, indicating inconsistency in service quality.

Location Issues

Several reviews pointed out difficulties in finding the location and issues with operational hours, leading to further customer dissatisfaction.
  • AJ
    Aria Jain
    Feb 23, 2026
    3.0
    I think their services have improved a lot. The staff used to be extremely rude but I had much better experience recently.
  • MS
    M SKTLab
    Feb 3, 2026
    1.0
    Yes, the staff is not friendly. Hope they can improve the customer experience.Thanks God leading this USPS
  • SH
    Sydnee Hairston
    Feb 2, 2026
    1.0
    randomly decided to close the window service for 30 minutes with no warning so i had to wait to get service for no reason
  • AZ
    Arianna Zhang
    Nov 21, 2025
    1.0
    I thought the reviews were exaggerating, but the staff here are the most rude people I’ve ever met. Word for word told me I would be responsible if a plane burned and crashed…
  • LL
    Luke Louchheim
    Oct 23, 2025
    1.0
    Easily and consistently a terrible experience. The this post office is very understaffed and the people who work here are incredibly rude.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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