United States Postal Service

2.7
41 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 230 Grand Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
230 Grand Ave, New Haven, CT
06513, United States

Hours

Reviews

2.7
41 reviews
5 stars
11
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1 star
19
  • LA
    liz Andino
    Nov 13, 2025
    1.0
    So tell me why I got bamboozled into making an appointment for a passport and when I get there for the appointment they gon tell me that they are not doing passport applications because the agent resigned….. like what does that even have to do with me?!?!? Maybe put up a sign or let people know on the website that this location isn’t taking applications!!!! That way you don’t waste my time and money smh!
  • DD
    Debora delpino
    Jun 2, 2025
    1.0
    The man there has a bad attitude with his customers. If he doesn't like the job, it's not going to help if he doesn't work there.
  • SM
    Shamily Miranda
    Apr 22, 2023
    1.0
    Poor costumer service, 1 person dealing with 6 passports applications, without appointment.
  • SP
    STEVE P
    Mar 6, 2019
    2.0
    Always crowded, people are always in hurry. Employees look angry or annoyed a lot of the time.
  • ZH
    Zoe Hunter
    Dec 20, 2013
    1.0
    I've never had a problem receiving my mail until recently. I had been expecting a package so I've been checking the mail frequently. I hadn't received ANY mail nor did I receive a notice of attempted delivery. I got on the USPS site tracking my package and they documented that they left a slip. Go figure. I decided to pick up the package, to avoid this issue from happening again, and called the main number to ask a particular question regarding that. I called 12 times, of those 12 times, I got an answer ZERO times. My question remains unanswered. Thank you Fair Haven branch. Thank you. -_-

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.