Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5105 in New Haven offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Near Yale Book Store, Apple Store, Corner Of Dixwell And Lake Pl. Free Parking.
Details
- DeliveryNot available
Location
Hours
Reviews
2.9
307 reviews
5 stars
132
4 stars
13
3 stars4
2 stars
8
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising staff for being helpful and friendly, while others report rude and dismissive behavior from employees.
Efficiency
Many customers noted the staff's ability to handle busy periods efficiently, although some expressed frustration with long wait times.
Pricing Issues
Several reviews highlighted dissatisfaction with pricing, particularly for basic supplies like tape, which customers felt were excessively marked up.
Service Quality
While some customers had positive experiences with specific employees, others reported poor service and lack of professionalism from staff.
Overall Experience
The store has a mix of positive and negative reviews, with some customers expressing loyalty due to good service, while others vowed never to return due to bad experiences.
- BBBaLa BiLiNov 7, 20251.0I stopped by and drop off an Amazon return. I didn’t have a shipping envelope so I bought one. The price said $0.59. But when I was checking out, I realized the price was actually $1. So I asked why it wasn’t the price that listed? I was replied by the staff who is impatient that it was the old price. They refused to match the price. It wasn’t about the $0.5 difference but the customer service and courage to admit the mistake made.
- MHMeir HoltzbergNov 3, 20251.0Always attitude and a clunky experience. Unfriendly staff.
- CFChristopher FOct 30, 20251.0The employees here are verbally, aggressive, rude, and condescending. If I wanted to be rudely spoken to, I’d just go to any airport and speak to TSA workers…at least it’d be free. If they charged for rudeness like they charge for tape, they would make a fortune.
- BHBonnie-Ann HOct 23, 20255.0I called the store from Chicago, looking for them to pick up and ship an item I purchased from a local auction house. Manjit, the gentleman in charge of shipping auction items, was just wonderful! He was polite, thoughtful, thorough and the cost was 1/2 of what it would have cost if I had the auction house ship me my item!! Thank you - you made this so pleasant!
- TFTony FerraioloOct 21, 20251.0I stopped at this UPS Store to drop off a small Amazon return — the box wasn’t even 4 inches long. The woman behind the counter told me I’d need to tape it myself next time, which I appreciated hearing. But then she insisted I had to buy an entire roll of tape for $4.99 because “they don’t have any tape.” Clearly, they did — I could see it right behind the counter. I explained that I’m currently out of work and just needed six inches of tape to seal the box, but she didn’t care. I’ve never experienced such a lack of basic kindness or customer service over something so small. UPS should train staff to show a little compassion, especially for people just trying to make a simple return. I left feeling disrespected and taken advantage of — all over a few inches of tape.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #5105 in New Haven offer?
The UPS Store #5105 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store #5105 located?
It is located at 33 Dixwell Ave, New Haven, CT 06511, USA, near Yale Book Store and Apple Store at the corner of Dixwell and Lake Place.
What are the business hours of The UPS Store #5105?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sunday.
Is The UPS Store #5105 open on major holidays?
The store is closed on November 27, December 25, December 31, January 1, and January 19. It has regular hours on November 11 and November 28.
What payment methods are accepted at The UPS Store #5105?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #5105 provide free parking?
Yes, the store offers free parking for its customers.
What are the nearby businesses and services around The UPS Store #5105?
Nearby are New Haven Tow Truck, CMWP (a community social service organization), 212 Exchange Street (construction services), True Craft Masonry & Foundation Repair, The Brain Institute of America, Collegian Movers, Shred Nations, R Kids Inc, Opus Virtual Offices, Autism Learning Partners New Haven, Expert Home Service, and LAZ Parking.
How can nearby New Haven Tow Truck services help customers visiting The UPS Store?
If you face vehicle issues while visiting The UPS Store, New Haven Tow Truck services are conveniently nearby to assist with towing and automotive emergencies.
Can customers combine a visit to The UPS Store with nearby shopping or tech stops?
Yes, customers can visit the nearby Yale Book Store and Apple Store for shopping or tech needs before or after their visit to The UPS Store for convenient errands.
Are there parking options near The UPS Store besides the free parking offered on site?
Yes, LAZ Parking is a nearby parking service that customers can use if additional parking is needed around The UPS Store.