FedEx Office Ship Center

Reviews

• SX

  Sang Xuehan

  Oct 13, 2025
  1.0
  The worst stuff ever!! Makes no sense and bad attitude
• FP

  Francesca Petaway

  Sep 12, 2025
  1.0
  My package is lost. It was supposed to be delivered two days ago and no one knows where my package have gone
• MT

  Mike T

  Jun 26, 2025
  1.0
  I never knew that flashing my Chinese passport at a random FedEx Office in New Haven could be such a VIP experience—of the “you don’t belong here” variety. Truly unforgettable! 🌟 1. World-Class Professionalism As soon as I presented my People’s Republic of China passport, the staff shook their heads: “That’s not a U.S. government-issued ID—no can do!” (Did I really just cross an international border inside America?) 2. Innovative ID Requirements • Utility Bill? I live in Yale housing—utilities are included in rent. Where’s my bill? • Phone Bill? My line’s under a family plan. Apparently that’s unacceptable. • Bank Statement? FedEx’s own policy says it’s fine—yet they refused it anyway. • Housing Account Statement? Lacks a “street number”? Instant rejection. • Renter’s Insurance? Nope. • Tax Return? “Oh, that’s an exception,” they scoffed, as if I’d smuggled contraband. 3. National-Origin “Bonus” Even with every conceivable government-recognized document in hand, the magic words remained: “Must be U.S.-issued.” A heartwarming reminder that as an international student, my paperwork is basically worthless. Huge thanks to FedEx Office for teaching me what real “public accommodation” means. If you’d like your non-U.S. passport politely ignored, give them a try! —An unwelcome guest trying to pick up a package with a foreign passport
• ST

  Sachin T

  Jun 19, 2025
  1.0
  Actively unhelpful and hostile staff. I highly recommend going to UPS or the FedEx in Orange instead. Specifically want to mention the man referenced in A Ha's review. That man with a light beard and glasses delivered one of the worst experiences I have ever had with a customer service representative, but other staff here aren't much better. They don't want to do their job.
• AH

  A Ha

  Jun 9, 2025
  1.0
  There is a man working at this location (unfortunately I don’t know his name) with a light beard and glasses who is consistently rude and unprofessional. I've had multiple unpleasant encounters with him, to the point where I’ve had to leave the store and take my shipping business elsewhere. It’s extremely disappointing that FedEx hasn’t addressed the ongoing customer service issues at this branch. Many people avoid this location because of his attitude. Honestly, the 3-star rating is generous—this place deserves below zero.

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