Brand Certified
United States Postal Service
2.1(172 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
135 Chestnut St, New Britain, CT
06050, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 135 Chestnut St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
172 reviews
5 stars
37
4 stars
10
3 stars
7
2 stars
4
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some staff are praised for being friendly and helpful, while others are reported as rude and unresponsive.
Delivery Issues
Numerous complaints about packages being lost, misdelivered, or not delivered at all, with some customers suspecting theft.
Wait Times
Customers frequently mention long wait times and understaffing, leading to frustration during visits.
Facility Conditions
The post office is described as clean and organized by some, but others report issues with staff efficiency and service quality.
- AMAngela MelendezFeb 26, 20265.0I just moved here not too long ago, I came in with three small children with 4 items to send. The nice Lady in the tinkerbell hat (receipt says clerk 27) gave me an awesome experience with a speedy check out and great customer service. I would totally recommend this place! Awesome job with the staff. Thank you for your service!
- CDCatherine DemetroFeb 3, 20261.0Phones are shut off or turned down. They do not answer. I have multiplier tell me this. Try calling New Britain post office. Your chances are better at winning at the lottery. Reporting this office with post master lack of customer service. They will always say they are in a meeting
- DLDerek LJan 16, 20265.0Nick and Rafael took care of me and helped me out with a situation when they didnt have to. Went above and beyond on a Friday afternoon and I am beyond thankful!
- AAAOTBRUHJan 3, 20261.0I’ve been having problems with this location for years and today was just a final straw. If I could give 0 stars I would
- BKBrenda K.Jan 2, 20265.0So helpful and they bang through lines like nothing!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service located at 135 Chestnut St?
This USPS location offers mail and package shipping, money orders, Post Office boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time U.S. passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services at this USPS?
Yes, most passport services require an appointment through the online scheduler. Limited walk-in passport hours may be available.
How much does it cost to get a passport photo at this Post Office?
The fee for a passport photo at USPS is $15.
Can I rent a PO Box at the 135 Chestnut St Post Office?
Yes, you can reserve a PO Box online or in person. Pricing varies by location and you’ll need two forms of ID to apply in person.
What are the hours of operation for the USPS at 135 Chestnut St?
Open Monday through Friday from 9:30 AM to 5:30 PM, Saturday from 9:30 AM to 1:00 PM, and closed on Sundays.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours can vary. Check with the local Post Office for details.
Which nearby places can I visit after my trip to the Post Office?
Nearby you can visit local businesses such as Brand Fearless, a social media agency, or enjoy a meal at Wingstop restaurant.
Are there convenient places to access financial services near the USPS at 135 Chestnut St?
Yes, nearby you’ll find Santander Bank ATM and LibertyX Bitcoin ATM for your banking and currency exchange needs.
If I need other services close to the Post Office, what options are available nearby?
You can access nearby amenities such as CVS Pharmacy for medical supplies, Kristal Studio for beauty services, and Spin Cycle Laundry Service for dry cleaning.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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