United States Postal Service

2.8
82 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11 Silver St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11 Silver St, Middletown, CT
06457, United States

Hours

Reviews

2.8
82 reviews
5 stars
28
4 stars
8
3 stars
5
2 stars
2
1 star
39
  • ER
    Ellie Robinson
    Jan 5, 2026
    1.0
    If i could give no stars, I would. They never answer the phone no matter what time you call and when I went into the office to talk to them I was given the run around and told someone would get back to me and no one has done so yet. they keep forwarding my mail to the WRONG address yet they don’t want to offer any help.
  • ML
    Maria Lewis
    Dec 14, 2025
    3.0
    My every day mail carrier is amazing, today is a Sunday so a special USPS was coming by to deliver a package. I was out front and he decided to be lazy and drive by, after waiving at me. Then I got a notification after that he wasn’t able to drop it off. 5 stars for my normal delivery man. 1 star for today’s delivery boy.
  • RM
    Right Minded
    Oct 7, 2025
    1.0
    I have called this office in Middletown multiple times throughout the day today from the time they opened to them almost closing at this point. Not once has someone picked up the phone and I haven’t received any call backs or help management please fix this office. Even if it takes firing lazy workers this isn’t acceptable do a clean sweep on the staff.
  • AC
    Adam Chiu
    Aug 19, 2025
    1.0
    When asking for help, employees were unknowledgable and did not attempt to look further into my issue at all.
  • MF
    Michael Flynn
    Aug 16, 2025
    1.0
    This is the second my mom sent me a card on Monday the 11 and should have been delivered by Wednesday and here it is Saturday the16 and still nothing. It was coming from storrs and it takes 2 days to get here. I've already filed a complaint yesterday with the main post office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.