United States Postal Service

2.8
80 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11 Silver St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11 Silver St, Middletown, CT
06457, United States

Hours

Reviews

2.8
80 reviews
5 stars
28
4 stars
8
3 stars
4
2 stars
2
1 star
38
  • RM
    Right Minded
    Oct 7, 2025
    1.0
    I have called this office in Middletown multiple times throughout the day today from the time they opened to them almost closing at this point. Not once has someone picked up the phone and I haven’t received any call backs or help management please fix this office. Even if it takes firing lazy workers this isn’t acceptable do a clean sweep on the staff.
  • AC
    Adam Chiu
    Aug 19, 2025
    1.0
    When asking for help, employees were unknowledgable and did not attempt to look further into my issue at all.
  • MF
    Michael Flynn
    Aug 16, 2025
    1.0
    This is the second my mom sent me a card on Monday the 11 and should have been delivered by Wednesday and here it is Saturday the16 and still nothing. It was coming from storrs and it takes 2 days to get here. I've already filed a complaint yesterday with the main post office.
  • AB
    Ahella Bedir
    Jul 24, 2025
    2.0
    So, I’m not usually one to write reviews. And honestly, after a lot of consideration, I picked up my phone to write this. I walked in with my mom to ship back a few packages this morning. When we get to the desk there’s this lady and from what I was guessing it could be a male friend or coworker, and they were talking. At first I thought it may be a customer she was helping out, but no. They were just chatting. They saw that me and my mom were there and kept going with their conversation. My mom even politely asked if this is where you return packages and the lady nodded and kept going with her conversation. The man turned around to face us and laughed saying “oh you know this is how it is in America”. Like I’m sorry but no. Just because my mom has an accent doesn’t mean you get to make a comment like that. Thankfully someone else came to the counter just as this lady finished her conversation because I was not about to be helped by her. The guy was really nice and helpful. If it wasn’t for him I’d give this place one star. Very racist and unprofessional.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.