United States Postal Service

2.5
122 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 111 Sheldon Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
111 Sheldon Rd, Manchester, CT
06042, United States

Hours

Reviews

2.5
122 reviews
5 stars
38
4 stars
6
3 stars
2
2 stars
7
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members are friendly and helpful, there are consistent reports of rude and unprofessional behavior from certain employees, particularly an older female clerk.

Efficiency

Customers frequently mention long wait times and slow service, especially during busy hours, with complaints about being short-staffed.

Package Issues

Numerous reviews highlight problems with lost or misdelivered packages, with many customers expressing frustration over the handling of their mail.

Cleanliness

The post office is generally described as clean, but some customers have noted that it can be dirty and unkempt at times.

Management

There are complaints about poor management and lack of accountability for service issues, with some customers feeling their concerns are not addressed.
  • JJ
    Jonathan
    Sep 11, 2025
    5.0
    It can get busy at certain hours, but the staff is very nice and helpful. No complaints.
  • AN
    Arleen Nieves-Garcia
    Sep 6, 2025
    5.0
    Great.
  • SM
    Shashidhar Reddy Madireddy
    Sep 5, 2025
    5.0
    Joe and Spencer are so great. They really underatood the situation and gave us time. Also, they are so friendly. It was nice going there and prefer to come here always.
  • VN
    Vanessa Newland
    Aug 23, 2025
    1.0
    Terribly terribly terribly slow. Management needs to hire more people, just having one person handle a Line of 20+ people is insane. Also has to be some new type of training because I literally saw a Male postal worker Watch a man put a laptop into a box. Proceeds to tell him that said box does not fit the laptop. The man then gets another box to put the laptop in and when it’s his turn in line, the postal worker takes the laptop out the box completely and gives the man a whole new packaging. We could’ve saved 15 to 20 minutes. Had he had told him just don’t use any of those packages. Not to mention the same Male postal worker saw me standing in line and I stepped to the side to fill out one thing on a piece of paper still next to the front desk and he takes the person behind me completely ignores me no apologies nothing.
  • DM
    Dennis Monahan
    Aug 5, 2025
    1.0
    They lost my package nobody has any clue about it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.