United States Postal Service

2.5
122 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 111 Sheldon Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
111 Sheldon Rd, Manchester, CT
06042, United States

Hours

Reviews

2.5
122 reviews
5 stars
37
4 stars
6
3 stars
2
2 stars
7
1 star
70

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported missing or misdelivered packages, with claims of packages marked as delivered but not received.

Customer Service

Feedback on staff behavior was mixed; while some employees were praised for being friendly and helpful, others were criticized for rudeness and poor service.

Long Wait Times

Many reviews mentioned long lines and slow service, particularly during busy hours, leading to frustration among customers.

Management Concerns

Several customers expressed dissatisfaction with management's handling of issues, including unresolved complaints and lack of accountability for delivery problems.
  • CM
    Charlene McGuire
    Dec 8, 2025
    1.0
    The worse post office. Constantly getting mail that belongs to other people. Wheres our mail????? Missing the paper many times. Never mind your packages are not deluvered. When call to ask why, they lie to you. And they keep asking for money.
  • JJ
    Jonathan
    Sep 11, 2025
    5.0
    It can get busy at certain hours, but the staff is very nice and helpful. No complaints.
  • AN
    Arleen Nieves-Garcia
    Sep 6, 2025
    5.0
    Great.
  • SM
    Shashidhar Reddy Madireddy
    Sep 5, 2025
    5.0
    Joe and Spencer are so great. They really underatood the situation and gave us time. Also, they are so friendly. It was nice going there and prefer to come here always.
  • VN
    Vanessa Newland
    Aug 23, 2025
    1.0
    Terribly terribly terribly slow. Management needs to hire more people, just having one person handle a Line of 20+ people is insane. Also has to be some new type of training because I literally saw a Male postal worker Watch a man put a laptop into a box. Proceeds to tell him that said box does not fit the laptop. The man then gets another box to put the laptop in and when it’s his turn in line, the postal worker takes the laptop out the box completely and gives the man a whole new packaging. We could’ve saved 15 to 20 minutes. Had he had told him just don’t use any of those packages. Not to mention the same Male postal worker saw me standing in line and I stepped to the side to fill out one thing on a piece of paper still next to the front desk and he takes the person behind me completely ignores me no apologies nothing.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.