Location.com logo
Brand Certified

The UPS Store

2.7
(142 reviews)

Business Details

1131 Tolland Tpke, Manchester, CT
06042, United States
(860) 643-6264

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0921 in Manchester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Manchester Honda.

Details

  • DeliveryNot available

Location

The UPS Store
1131 Tolland Tpke, Manchester, CT
06042, United States

Hours

Reviews

2.7
142 reviews
5 stars
54
4 stars
5
3 stars
4
2 stars
3
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, particularly a manager named Zach, leading to a negative customer experience.

Service Efficiency

Customers reported long wait times and inefficient service, with some expressing frustration over the handling of simple transactions.

Pricing Issues

Many customers felt that the store charged excessive fees for services that should be free, particularly regarding Amazon returns and printing labels.

Mixed Experiences

While some customers praised specific staff members for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service quality.
  • AM
    Allyssa Mullins
    5 days ago
    1.0
    Notary services seemed unusually pricy for a UPS store…. And the response was that it’s a franchise and they can do what they want.
  • NL
    Nicole Linarello
    Feb 8, 2026
    1.0
    The gentlemen who was working on Sunday morning 02/07/26 is extremely rude. I didn’t catch his name but he is angry and rude and it shows. If you don’t like working in customer service, get a new job.
  • TT
    TheMrs
    Jan 15, 2026
    1.0
    Came to this UPS store and it was just about closing time (a few minutes). The door was open because I watched 2 women walk in, one with a dolly cart pushing a very large package inside. I waited in line as the guy at the counter finished tagging the large package. I just needed to scan a barcode to return one SHEIN order and it was the last day for the return. Very simple transaction I explained. The guy looks at me and says “sorry we are closed.” So not right to take some customers and send another away when they are already standing there. He was not accommodating at all. I was so upset because I drove 30 minutes to get there in rush hour and was inside the store only to be turned away. It’s no wonder the customer review ratings for this Manchester Tolland St. location is so low. The person responding to all the negative customer reviews with useless copy paste apologies is useless. There has been zero changes to this store team they just don’t value customers these days.
  • CV
    carlos vazquez
    Jan 1, 2026
    5.0
    The staff is amazing. The location is always clean good place to go too never had a issued
  • OS
    Olivia Shea
    Dec 27, 2025
    1.0
    Rude and careless store associates. Would not recommend this location.

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Manchester offer?

The UPS Store #0921 in Manchester offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Where is The UPS Store located?

It is located at 1131 Tolland Tpke, Ste O, Manchester, CT 06042, US, across from Manchester Honda.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: