Brand Certified
The UPS Store
2.7(142 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
1131 Tolland Tpke, Manchester, CT
06042, United States
Certified by The UPS Store • Mar 01, 2026
(860) 643-6264
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/ct/manchester/1131-tolland-tpke
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0921 in Manchester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Manchester Honda.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
2.7
142 reviews
5 stars
54
4 stars
5
3 stars
4
2 stars
3
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, particularly a manager named Zach, leading to a negative customer experience.
Service Efficiency
Customers reported long wait times and inefficient service, with some expressing frustration over the handling of simple transactions.
Pricing Issues
Many customers felt that the store charged excessive fees for services that should be free, particularly regarding Amazon returns and printing labels.
Mixed Experiences
While some customers praised specific staff members for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service quality.
- AMAllyssa Mullins5 days ago1.0Notary services seemed unusually pricy for a UPS store…. And the response was that it’s a franchise and they can do what they want.
- NLNicole LinarelloFeb 8, 20261.0The gentlemen who was working on Sunday morning 02/07/26 is extremely rude. I didn’t catch his name but he is angry and rude and it shows. If you don’t like working in customer service, get a new job.
- TTTheMrsJan 15, 20261.0Came to this UPS store and it was just about closing time (a few minutes). The door was open because I watched 2 women walk in, one with a dolly cart pushing a very large package inside. I waited in line as the guy at the counter finished tagging the large package. I just needed to scan a barcode to return one SHEIN order and it was the last day for the return. Very simple transaction I explained. The guy looks at me and says “sorry we are closed.” So not right to take some customers and send another away when they are already standing there. He was not accommodating at all. I was so upset because I drove 30 minutes to get there in rush hour and was inside the store only to be turned away. It’s no wonder the customer review ratings for this Manchester Tolland St. location is so low. The person responding to all the negative customer reviews with useless copy paste apologies is useless. There has been zero changes to this store team they just don’t value customers these days.
- CVcarlos vazquezJan 1, 20265.0The staff is amazing. The location is always clean good place to go too never had a issued
- OSOlivia SheaDec 27, 20251.0Rude and careless store associates. Would not recommend this location.
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Manchester offer?
The UPS Store #0921 in Manchester offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store located?
It is located at 1131 Tolland Tpke, Ste O, Manchester, CT 06042, US, across from Manchester Honda.
What are the opening hours of The UPS Store in Manchester?
Monday to Friday: 8 AM to 6 PM, Saturday: 9 AM to 5 PM, Sunday: Closed. It may also be closed or have special hours on holidays.
What payment methods are accepted at The UPS Store?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store provide mailbox rental services?
Yes, The UPS Store offers mailbox rentals and services for your mail and packages.
Is there a notary service available at The UPS Store in Manchester?
Yes, the store offers notary services for your convenience.
Can I get documents shredded at The UPS Store?
Yes, document shredding services are available at The UPS Store.
Are there nearby shredding service providers close to The UPS Store?
Yes, Shred Nations, a shredding and professional services provider, is located nearby and could be an alternative for shredding needs.
What nearby food options are available around The UPS Store?
Subway, a sandwich shop and fast food restaurant, is located nearby and offers convenient dining options before or after your visit.
Are there any nearby shopping centers near The UPS Store?
The Plaza At Burr Corners shopping center is close by and could be a good place to visit along with The UPS Store.
Brand Certified Facts from The UPS Store
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