United States Postal Service

1.9
39 reviews

About

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Visit your local Post Office™ at 93 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
93 Main St, Hebron, CT
06248, United States

Hours

Reviews

1.9
39 reviews
5 stars
8
4 stars
1
3 stars
0
2 stars
0
1 star
30
  • MJ
    Mark James
    Oct 21, 2025
    1.0
    Awful. Despite wrongdoings time and time again the supervisor has this “I must defend my employees” attitude. Nothing ever happens
  • PB
    Paul Bancroft
    Dec 10, 2020
    1.0
    I understand that the USPS is struggling financially and I understand that the holidays are a challenge for them, but that's not an excuse for lacking basic customer service. My tracked package was "Out For Delivery By 8:00 PM" yesterday. At 9:00 PM last night the status changed to "Ready For Pickup" at the Hebron Post Office. After 9:00 AM this morning the status was the same, so I drove to the post office. I walked in and was the only customer in the building. A USPS employee was standing at the counter putting stickers on something. I stood at the counter for a minute or two but he never acknowledged I was there - no hello or even eye contact. Then he looked up, said "I'll be right back", and walked away. When he finally returned I asked about my package. He looked for it, came back and said, "It might be in the truck. If it is, he'll deliver it today. We don't have time to look for it in the truck." I showed him the USPS website "Ready For Pickup" status and he said "Sometimes the scans don't mean what they say." I still don't have my package and got the distinct impression I was bothering him by walking in to pick it up like the USPS website told me to. So, another 1 star review. A "hello" and a "sorry about that" would've gone a long way.
  • RH
    randy Hills
    Feb 15, 2020
    1.0
    Went to this PO multiple times to speak with Postmistress about a safety issue with crossing a heavily trafficked road to retrieve my mail. Clerk took my name and number on each occasion and said she would call me. I never heard from her. Clerk became increasingly rude and defensive. Finally while I was once again giving my info to the clerk, the Postmistress came into the front of the office . To my surprise, she was ruder and even more dismissive than the clerk! This whole office is a testament to the stereotypical image of governmental employee incompetence! Worse than the DMV ! Worst PO branch ever!
  • AR
    Amy Ruggiero
    Feb 3, 2020
    1.0
    Holy Moly we just moved to Hebron I called about a issue I was having with getting our mail even though I Changed our address with the USPS . The Postal worker that answered the phone was so rude....

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.