United States Postal Service

2.0
133 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 189 Washington St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
189 Washington St, Hartford, CT
06106, United States

Hours

Reviews

2.0
133 reviews
5 stars
24
4 stars
4
3 stars
6
2 stars
12
1 star
87
  • SL
    Serge Lindor
    4 days ago
    3.0
    They returned a well addressed mail to the sender.
  • CB
    Cydonie Brown
    6 days ago
    1.0
    It's very dark at night.
  • LL
    LaTasha
    Nov 26, 2025
    1.0
    Just moved to the area. Had no idea I should’ve looked at the reviews before I chose where to get my P.O. Box. Experience here already terrible. Just had 3 packages delivered and they can’t find them even though Amazon and usps say they are there. Also every visit that should be 5 minutes is actually 45. They are the worst.
  • AB
    Ariel Brinson
    Nov 5, 2025
    1.0
    This is by far the worst post office I’ve ever been to. The short red-haired woman at the counter is consistently rude and seems unwilling to help customers. Every visit feels frustrating because she acts like she doesn’t want to do her job. The customer service here seriously needs improvement.
  • MM
    MinnieLove
    Jul 31, 2025
    1.0
    Haven’t got my mail and haven’t got my mail today very poor workers went in person instead of looking all they said was we will call you and didn’t they lose mail all the time instead of making sure it goes right

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.