The UPS Store

3.8
152 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2560 in Hamden offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At Intersection Of Route 22 And Route 10.

Details

  • DeliveryNot available

Location

The UPS Store
3000 Whitney Ave, Hamden, CT
06518, United States

Hours

Reviews

3.8
146 reviews
5 stars
93
4 stars
9
3 stars
2
2 stars
3
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting employees like Nemo and Ethan for their exceptional service.

Inconsistency

Several reviews noted inconsistent service experiences, with some customers reporting rude or unhelpful staff, particularly from specific employees.

Pricing Issues

Customers expressed frustration over additional charges for services like printing labels and packaging, feeling these fees were excessive or unnecessary.

Store Management

There were complaints about management and staffing issues, including long wait times and inadequate training of employees, leading to poor customer experiences.

Cleanliness and Organization

The store was generally described as clean and well-organized, contributing to a positive shopping experience for many customers.
  • CR
    Christopher Rodriguez
    1 day ago
    5.0
    i originally spoke with mubeena , but the whole staff nemo & asa were all very helpful when I needed help shipping to my family in DR. I thought it would be a headache to send a package there since its overseas but they were all very nice & helped me through the process. 10/10 customer service, will be using this location more.
  • FD
    Frances DiMaggio
    5 days ago
    5.0
    Great service and friendly workers. They always provide me with a solution for my shipping needs. The store is clean and organized. It’s always a pleasure to go there.
  • TD
    Teslaratii Ya Digg
    Dec 23, 2025
    5.0
    Nemo is a gem here! Much appreciation for his patience and service today as he assisted me with a big & heavy return! I’ll certainly consider this location for future returns as long as Nemo is here! Thank you kindly!
  • BP
    Bethanne Panuzio
    Dec 9, 2025
    5.0
    Very helpful!
  • GF
    Greg F
    Nov 12, 2025
    1.0
    $3.19 to print their own label that was already paid for mind you. This is why I always tell my clients to use fedex. Just as stingy as asking customers to pay for a strip of packing tape Response to owner: Really? "high-quality materials"? It was a piece of paper. Market price .01‐.06 cents. I work on the field. I get calls randomly and sometimes a client needs things shipped asap so I dont have time to run home and print a label. So my client paid ups for a label. They already paid for it. And no i am not going to expense a fricken label cause i am not stingy. You decide cause someone doesnt have a label they already paid for to ship (in which all those services you spoke of are included in the payment already) but you decide to be stingy and charge more (1 dollar extra if not in cash) I dont care about the cost I care about the principal of service. I never have this issue at fedex. Its always ups that charges to print a label or charges to let me run a strip of tape down the box. it isnt corporate choice its YOURS as the owner. Keep my 3 bucks you apparently need it 🙂 I'll continue recommending fedex to my clients

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Hamden offer?

The UPS Store #2560 in Hamden offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and small business services.