United States Postal Service

2.1
43 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 74 Olivia St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
74 Olivia St, Derby, CT
06418, United States

Hours

Reviews

2.1
43 reviews
5 stars
9
4 stars
4
3 stars
0
2 stars
1
1 star
29
  • IS
    Ian Schroeder
    Dec 5, 2025
    1.0
    Go to the Shelton office. Kim told me, very nastily, that they do not have boxes at this post office location. I had to go elsewhere to mail what I needed to, and thank God for that. The woman behind the counter ruins the experience. I've been going to this location for years and the customer service is ALWAYS the same. Kim also refused to tell me that I would not be charged for supplies if I had priority shipping. I regret giving this location business.
  • VM
    Vivian Muniz
    Dec 5, 2025
    1.0
    Poor customer service; the attendants do not respond to our greetings.
  • P3
    Philip Domino (3Dominos)
    Nov 15, 2025
    1.0
    KIM, Saturday back counter employee is rude and yelling at customers. Very unpleasant experience. Never had such a negative experience in a post office.
  • HP
    Helena Pelic
    Jul 15, 2025
    1.0
    If I can get 0 star I would. Kim was so rude and if she can not deal with customers she shouldn’t work there. This happens every time I go to Derby post office. Today I had to go to Ansonia because of Kim and there I was treated with respect and very professional. I’ll never go to Derby post office again.
  • BB
    BC
    Dec 30, 2024
    1.0
    The customer service at this Post Office is disappointing due to the unprofessional and rude behavior of an employee named Kim. Her conduct is inappropriate for someone in a role that requires interaction with the public. Numerous other reviews highlight similar experiences with her, indicating a consistent pattern of unprofessionalism that clearly goes back several years. If you've shared a similar experience make sure you make a formal complaint via USPS website. This employees behavior is clearly unacceptable and has been going on for too long. Incredible that the conduct has not been addressed yet.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.