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The UPS Store #5290 in Bristol offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Bristol Commons Plaza, Between Blockbuster & Olympia Sports.
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude behavior and poor service experiences.
Store Hours
Many customers expressed frustration over inconsistent store hours, often finding the store closed earlier than advertised.
Efficiency
Some reviews highlighted quick and efficient service during busy times, while others noted long wait times and unprofessional behavior from staff.
Convenience
Customers appreciated the convenience of the location for returns and shipping, but some mentioned issues with package handling and service reliability.
MA
Mark Albino
Feb 14, 2026
5.0
A very convenient service with all the packing supplies and materials that you need to ship
KD
Kevin Donisi
Feb 3, 2026
5.0
I’ve returned and shipped so much stuff here over the years and it’s always been very easy. The manager has been super helpful multiple times with making sure I had a receipt to prove I returned something and to make sure I wouldn’t get denied a refund. Always an easy and pleasant experience. The employees are all great
DP
Donna P
Jan 2, 2026
1.0
I dropped a package off on 12/30/25. And UPS has yet to retrieve the package from this store. I know it is not the store's fault however, the store should be very transparent and post a sgn that states "packages may not be picked up by UPS same day it is dropped off at this store." I would have then used an alternate means of shipment. Utterly ridiculous that the package has sat there for now 3 business days.
DB
David Baez
Dec 15, 2025
1.0
I recently visited this location, and I was extremely disappointed by the employee’s behavior. The staff member was rude and showed a complete lack of customer service, making me feel as if I was asking for a favor rather than receiving help. This experience was frustrating and disappointing, and I hope the management takes steps to improve the customer experience going forward
CC
Chuck
Dec 15, 2025
1.0
This store is never open at 8:30am even thought that's the posted hours. I've stopped by numerous times after 9am and it's still closed.
Yes, our hours on Sunday are 9:00 AM - 3:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
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