Primo Brands Delivery

4.2
344 reviews

About

Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.

Location

Primo Brands Delivery
166 B Old Brickyard Ln, Berlin, CT
06037, United States

Reviews

4.2
344 reviews
5 stars
268
4 stars
3
3 stars
2
2 stars
4
1 star
67
  • MW
    Matthew Whiskeyman
    Sep 29, 2025
    1.0
    Would give 0 stars if possible. It used to be a good brand but the drivers often do not show up and leave water outside even when the business is open. Laziness at it's best. It was great until Primo took over. No discipline of the drivers. A complete mess. Avoid.
  • EO
    Esteban Ortiz
    Aug 8, 2025
    1.0
    Worst water delivery service known to man. Haven’t received my water service in months without reasoning or a heads up. Imagine being this incompetent and not knowing how to communicate with your paying customers.
  • NF
    Nancy Floridia
    Jul 1, 2025
    1.0
    My order has been delayed 8 times (2 months). I have 9 empties sitting on my deck. I’ve tried calling and no one picks up. What is going on?????? I tried canceling my account on line but it does not have the option. What a nightmare!
  • JV
    Jonathan Ventresca
    Jun 26, 2025
    1.0
    Last few months have been horrible! my last delivery has been rescheduled EVERY DAY since June 6. called 4 times. each time they tell me it is going to be delivered only to get the text msg AFTER they have closed for the day, saying it is rescheduled. This merger obviously is not going well and their customers are suffering for it. i am cancelling my account.
  • KR
    kristen riley
    Jun 16, 2025
    1.0
    Been with them over 2 years and these past few months have been horrible. Every order is delayed or only a portion shows up. My current order has been delayed 3 times now. I have delivery for convenience and this is anything but. Customer service is non existent.

Frequently Asked Questions About Primo Brands Delivery

What types of beverages does Primo Brands Delivery offer?

Primo Brands Delivery offers a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION® to meet healthy hydration needs.

Can Primo Brands Delivery deliver beverages to homes as well as commercial businesses?

Yes, Primo Brands Delivery provides beverage delivery services directly to both homes and commercial businesses.