About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Reviews
4.2
345 reviews
5 stars
268
4 stars3
3 stars2
2 stars4
1 star
68
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported frequent delivery cancellations, delays, and lack of communication regarding their orders.
Customer Service
Many reviews highlighted poor customer service, including unresponsive representatives and difficulty in canceling accounts.
Driver Performance
While some drivers received praise for their friendliness and helpfulness, overall service quality was negatively impacted by management and operational issues.
Company Reputation
Customers expressed disappointment in the company's decline in service quality since a merger, leading to a loss of trust and many choosing to switch providers.
- DADea AddisonDec 8, 20251.0If I cannot give this company any stars I wouldn’t. I was supposed to get my order today 12/8/2025 from Primo Brands delivery, I stayed home from work all day waiting for these people to deliver the water , only to find out they cancelled my order with out explanation, no calls , text or email and when I called the customer service they don’t know the reason for the cancellation. They want to give me their timing when they will deliver the water smh . I am so disappointed how can you run a company like this that is not reliable? they will loose a lot of customers/ business like this . I had to cancel my account with them today and told them to come get their equipment and empty water bottles from my home. Worst company ever, guys stay away from this company if you do not want the headache.
- MWMatthew WhiskeymanSep 29, 20251.0Would give 0 stars if possible. It used to be a good brand but the drivers often do not show up and leave water outside even when the business is open. Laziness at it's best. It was great until Primo took over. No discipline of the drivers. A complete mess. Avoid.
- EOEsteban OrtizAug 8, 20251.0Worst water delivery service known to man. Haven’t received my water service in months without reasoning or a heads up. Imagine being this incompetent and not knowing how to communicate with your paying customers.
- LPLuis PerezFeb 22, 20235.0We have an amazing service through Juan he is a great representative from ready refresh
- TTTammy TatroMar 4, 20211.0I would give this company one star if I could! I've given them months to take care of these issues and I've had it!!! We've been customers for 4 years. Until we moved into an apartment building, everything was fine. But for the past six months, some incompetent useless driver just drops off the huge 5 gallon jugs in the vestibule of our building. It's a tiny area before you get into the atrium of our building. There are mostly senior citizens who live here who have to try and get by these things. We've been fined by our condo assoc. After 10 customer service calls and countless emails, we are left with 14 empty jugs in our apartment. I cannot understand how a company the size could have such a terrible customer service and such shoddy drivers. It's pathetic. And what kills me is when you're on hold with them they say how important it is to get the empty bottles back to them!! It's RIDICULOUS!!! Today's their last chance They promised the bottles will be picked up today between 7 AM and 6 PM. And I've let them know that if they're not, I'm bringing them to the recycling center.
Frequently Asked Questions About Primo Brands Delivery
What types of beverages does Primo Brands Delivery offer?
Primo Brands Delivery offers a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION® to meet healthy hydration needs.
Can Primo Brands Delivery deliver beverages to homes as well as commercial businesses?
Yes, Primo Brands Delivery provides beverage delivery services directly to both homes and commercial businesses.
What categories does Primo Brands Delivery fall under?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 166 B Old Brickyard Ln, Berlin, CT 06037, USA.
Does Primo Brands Delivery have an online presence on social media?
Yes, Primo Brands Delivery is on Facebook at https://www.facebook.com/primobrandscorp/ and on Instagram with the handle primobrandscorp.
What time zone does Primo Brands Delivery operate in?
Primo Brands Delivery operates in the America/New_York time zone.
What nearby places can I visit before or after my delivery appointment at Primo Brands Delivery?
Nearby places include Berlin Farmers Market for fresh produce, Hop Häus Berlin for dining and drinks, and Emanation Wellness and Aesthetics for spa services, which you might enjoy before or after your visit.
Is there convenient parking available near Primo Brands Delivery?
Yes, Hybrid Parking Garages is nearby and offers parking services, making it convenient for customers visiting Primo Brands Delivery.
How can nearby public transit options help when visiting Primo Brands Delivery?
The Berlin Amtrak Station (BER) is close to Primo Brands Delivery, providing convenient train access for customers traveling to the location.
Are there other professional services near Primo Brands Delivery that customers might find useful?
Yes, nearby professional services include Photo Paper Direct for printing needs, Trio Home Care LLC for health and personal care services, and Genesis Financial Group for financial advising and investing.