FedEx Office in Westminster, CO provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Feedback on customer service is mixed; while some employees like Braden, Tom, and Jordan received high praise for their helpfulness, others like Ashleigh and the older male employee were criticized for being unfriendly and unhelpful.
Delivery Issues
Several customers reported problems with package deliveries, including packages being left in unsafe locations and late deliveries, leading to frustration.
Staff Training
There are numerous mentions of the need for better staff training, particularly in customer service and product knowledge, as some employees were unable to assist effectively.
Positive Experiences
Despite the negative feedback, many customers highlighted positive experiences with specific staff members who provided exceptional service, making them willing to return.
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Vincent Su
3 days ago
1.0
When I tried shipping a package to China, the guy answer the phone told me that I MUST file EEI to have a number to ship to China. I call FedEx EEI department to verify that and the answer was no. The shipment is under $2500 and is exempt from having to go through filing EEI. And the guy simply told me that I MUST have it or he would not do it. Either he’s making his own rule or under trained. I made the shipment at another FedEx location btw.
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Sarah Hins
Jan 5, 2026
5.0
Collin is the best thank you for going above and beyond for me tonight! I really appreciate it!
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V Scu
Dec 18, 2025
1.0
Showed up to pick up a package that I had delivered there because their drivers destroy any package or deliver it to the wrong address. I received a text saying the package was there and they said it was sent back to the company that shipped it.
MP
M Peredereyev
Dec 13, 2025
1.0
Customer service is disgusting. I waited for 10 minutes as the employees talk to each other about their personal stuff. After interrupting their conversation they still were not able to help. These employees need some customer service training.
JK
J Kennedy-Antillon
Dec 5, 2025
5.0
Braden at FedEx was an absolute lifesaver! He was incredibly patient and walked me through my entire order step by step. So helpful, so kind, and truly went above and beyond. Thank you, Braden!