United States Postal Service

2.1
132 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1300 N Frontage Rd W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 N Frontage Rd W, Vail, CO
81657, United States

Hours

Reviews

2.1
132 reviews
5 stars
31
4 stars
5
3 stars
3
2 stars
5
1 star
88
  • CB
    Claudia Bustinza
    Jul 28, 2025
    5.0
    good customer service!
  • DK
    Dmytro Kovalskyy
    Jul 11, 2025
    5.0
    ⭐⭐⭐⭐⭐ I had an exceptional experience with Mrs. Sarah at the USPS that truly deserves recognition. She is so sweet and went above and beyond to help me resolve an issue that could have easily been brushed off. My passport had been delivered, but due to an address issue, I never received it. When I came in to ask for help, Mrs. Sarah didn’t just give me a standard response—she took the time to personally look up the tracking number, investigate the delivery, and even went the extra mile to contact the local mail carrier, Ozzie, to assist in locating it. Thanks to her effort, professionalism, and genuine care, I was able to recover my passport. Mrs. Sarah is a shining example of what excellent customer service looks like. If every USPS location had employees like her, the level of service nationwide would be on another level. Her dedication and kindness made a stressful situation much easier, and I truly appreciate everything she did for me. Thank you, Mrs. Sarah
  • AR
    Asher R
    Jul 10, 2025
    1.0
    Worst post office i have ever dealt with. Lost multiple packages which tracking claimed were delivered, and they almost never answer their phone or follow through with any help they promise
  • TK
    T. K.
    Mar 10, 2023
    1.0
    Don't ever use this location for a passport. Completely messed up our daughters chance to go on her school trip abroad and now we have probably lost out on the deposit. PS. If this happens to you locate the passport office handling them, find the mailing address, and send them a letter begging someone to contact you. Someone did contact my wife and she repaid them over the phone with credit card and they processed the passports.
  • MC
    Miranda Clayton
    Jan 19, 2017
    1.0
    It frequently takes a WEEK or more for them to sort mail that has been delivered. I can track my packages and have confirmation that they have been delivered to the post office, but they take their sweet time actually putting my packages and mail in my PO Box. I have even had packages that I had delivery confirmation with a name of who had received it "disappear" for up to three weeks until I threatened to call the police for theft. It magically showed up the next day. This post office is notorious for being absolutely terrible. I'll reiterate here what several other locals have said - this post office is in shambles. Get a new postmaster.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.