The UPS Store

3.3
299 reviews
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Business Details

871 Thornton Pkwy, Thornton, CO
80229, United States
(303) 457-4877
https://locations.theupsstore.com/co/thornton/871-thornton-pkwy
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5366 in Thornton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Ne Corner Of Washington & Thornton Pkwy; Lambertson Lakes Ctr.

Details

  • DeliveryNot available

Location

The UPS Store
871 Thornton Pkwy, Thornton, CO
80229, United States

Hours

Reviews

3.3
299 reviews
5 stars
153
4 stars
13
3 stars
4
2 stars
14
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and friendliness, others were criticized for being rude or unprofessional.

Pricing Issues

Many customers expressed dissatisfaction with the high fees for services such as printing labels and shipping, feeling that they were overcharged.

Appointment Management

Customers reported issues with scheduling appointments for services like notary, often finding that the store was unprepared or did not honor the appointments.

Efficiency

While some customers experienced quick and efficient service, others reported long wait times and disorganization within the store.

Staff Competence

There were mixed reviews regarding staff competence, with some employees being highlighted for their knowledge and assistance, while others were noted for mistakes and lack of helpfulness.
  • JS
    Jayne Simpson
    2 days ago
    5.0
    We had a great experience getting a file notarized and sent off with Allen. Allen handled everything in stride, including working with customers in different languages and ensuring that our notary still had attention to detail and accuracy - he was lovely and we appreciated it. Management needs to staff more fully, especially during the holidays, as there was a line out the door of different needs that included passport photos, returns and regular shopping, which isn’t fair to staff.
  • BW
    Bill Weilke
    Oct 2, 2025
    1.0
    45$ to ship a birthday card? Yall are out of your dam mind
  • PB
    Patricia Baechler
    Sep 27, 2025
    1.0
    They let us schedule an appointment for notary services. We get there and they say "oh we don't have that on Saturday. Someone called a left a message" no call no message. And this is the 3rd time they indicate this store has something that can be done at this specific location and it isn't there.
  • CJ
    Charles Jordan
    Sep 12, 2025
    1.0
    This was the worst experience I have ever had at this location. It was an older white male and he being rude discriminatory towards me. I feel like UPS is going downhill. Avoid this location.
  • CC
    Cristal
    Sep 5, 2025
    5.0
    Lizeth took care of my package and I trust that it'll arrive safely! She was straightforward and patient as it was my first time ever shipping a package 💕
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Thornton offer?

The UPS Store #5366 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and more.