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The UPS Store #1412 in Thornton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nw Corner 120th & Colorado Blvd In Mission Trace Shopping Center.
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees going above and beyond to assist.
Packaging Issues
Several reviews highlighted problems with packaging, including items arriving damaged due to poor packing practices and high charges for packaging materials.
Pricing Concerns
Customers expressed dissatisfaction with perceived overpricing for services and materials, including excessive fees for printing and packaging.
Inconsistent Experiences
While some customers reported positive experiences, others faced issues with service quality, including rudeness and lack of accountability for lost packages.
JC
Julie Chavez
Jan 4, 2026
1.0
Horrible customer service. The young boy grabbed into my purse after I purchased an envelope. Way out of line. Rude. Tried to over charge for a label.
SD
Sara Dawson
Dec 10, 2025
5.0
We got helped by David on 12/10/25 and he is incredibly patient, kind and knowledgeable! He even called me about an item I forgot, which I so appreciated!
WM
William Martinez
Nov 21, 2025
5.0
My transactions with the UPS store #1412 have been excelent. I give them five stars on; friendly, professional, knowledgeable and understanding.
About UPS deliveries; only twice has UPS gotten it wrong. Unfortunately on one the package was heavy and I have to retrieve it from my neighbors house. The other, I got a package for some guy in Arizona. How that happenned is amazing!
MM
Mona
Oct 6, 2025
1.0
I took glass cookware to this store & paid for fragile packing & shipping. It arrived shattered. They packaged it stacking glass on glass & bubble wrap around the stack, then packed in a box that was too big so it moved around in transit. The other box I shipped on the same day was lost. This is pure incompetence & lack of care for customer's items!