The UPS Store

3.6
315 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1412 in Thornton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nw Corner 120th & Colorado Blvd In Mission Trace Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
3879 E 120th Ave, Thornton, CO
80233, United States

Hours

Reviews

3.6
315 reviews
5 stars
177
4 stars
25
3 stars
5
2 stars
12
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees going above and beyond to assist.

Packaging Issues

Several reviews highlighted problems with packaging, including items arriving damaged due to poor packing practices and high charges for packaging materials.

Pricing Concerns

Customers expressed dissatisfaction with perceived overpricing for services and materials, including excessive fees for printing and packaging.

Inconsistent Experiences

While some customers reported positive experiences, others faced issues with service quality, including rudeness and lack of accountability for lost packages.
  • JC
    Julie Chavez
    Jan 4, 2026
    1.0
    Horrible customer service. The young boy grabbed into my purse after I purchased an envelope. Way out of line. Rude. Tried to over charge for a label.
  • SD
    Sara Dawson
    Dec 10, 2025
    5.0
    We got helped by David on 12/10/25 and he is incredibly patient, kind and knowledgeable! He even called me about an item I forgot, which I so appreciated!
  • WM
    William Martinez
    Nov 21, 2025
    5.0
    My transactions with the UPS store #1412 have been excelent. I give them five stars on; friendly, professional, knowledgeable and understanding. About UPS deliveries; only twice has UPS gotten it wrong. Unfortunately on one the package was heavy and I have to retrieve it from my neighbors house. The other, I got a package for some guy in Arizona. How that happenned is amazing!
  • MM
    Mona
    Oct 6, 2025
    1.0
    I took glass cookware to this store & paid for fragile packing & shipping. It arrived shattered. They packaged it stacking glass on glass & bubble wrap around the stack, then packed in a box that was too big so it moved around in transit. The other box I shipped on the same day was lost. This is pure incompetence & lack of care for customer's items!
  • ST
    Santosh Thapa
    Sep 20, 2025
    4.0
    Used to help me every time. Thanks

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1412 in Thornton provide?

The UPS Store #1412 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.