United States Postal Service

1.8
182 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 200 Lincoln Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 Lincoln Ave, Steamboat Springs, CO
80487, United States

Hours

Reviews

1.8
182 reviews
5 stars
34
4 stars
1
3 stars
4
2 stars
4
1 star
139

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with packages being marked as delivered but not actually received, leading to frustration and lost items.

Staff Performance

While some staff members were praised for their friendliness and helpfulness, many reviews highlighted issues with inadequate staffing and inefficiency during busy times.

Customer Service

Customers expressed dissatisfaction with the lack of communication and difficulty in reaching the post office by phone, often leading to unresolved issues.

Facility Conditions

The post office was described as dirty and poorly maintained, contributing to a negative overall experience for customers.

Overall Reliability

The post office was frequently criticized for its unreliability, with many customers stating they would prefer alternative shipping options.
  • CS
    Chelsea Smith
    Dec 23, 2025
    1.0
    If I could give no stars I would! The worst post office I've gone to so far. Most times you have to be going back and forth for a package that has been delivered but they just can't seem to find it. My bank had send a letter to my P.O Box and it was delivered from the 15th and I can't hear anything about it. I went there for my suitcase and it cannot be found, something as big as a suitcase...really...
  • SM
    Spencer Messinger
    Dec 11, 2025
    1.0
    You will wait for over an hour most of the time. They only ever have 1 person working the desk and machine only works half the time.
  • UB
    Ursula Booth
    Nov 3, 2025
    5.0
    Wanted to give a shout out to the front desk clerk Amy. While I was standing in line and waiting, noticed that she remained completely calm, professional and helpful with her interactions with customers. She was the only person working up front, and although the line was long, she not once appeared stressed, or tried to rush anyone through the process. Awesome job Amy!
  • NG
    Nick Geiger
    Nov 3, 2025
    1.0
    Inadequately staffed
  • MH
    Matt Helm
    Sep 19, 2025
    3.0
    They cannot figure out how to deliver to physical addresses ( I live a few blocks away). I love the clerks, but I shouldn't have to talk to them as often as I do, which is once every week or two. I'm not always

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.