Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 518 Brian Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.5
201 reviews
5 stars
23
4 stars2
3 stars3
2 stars
4
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or aggressive.
Staff Performance
While some employees, particularly Ryan, received praise for their hard work and dedication, others were criticized for lack of training and professionalism.
Package Handling
Numerous reviews highlighted issues with lost or misdelivered packages, as well as confusion regarding P.O. Box reservations and charges.
Overall Experience
The post office received mixed reviews, with some customers expressing satisfaction with service while others described their experiences as frustrating and disappointing.
Operational Issues
Customers noted the post office is often understaffed, leading to long wait times and delays in service.
- BBB BSep 24, 20255.0This PO is staffed w amazingly patient and caring people in spite of constantly being short staffed and overworked. Ryan is a real asset to the entire community serviced by this USPS.
- JPJean Manuelle PioquidSep 4, 20251.0If it were possible to give zero stars, I would seriously consider it. My roommate and I reserved a P.O. Box online through the USPS website and followed all the instructions provided. When we arrived at the post office to activate the box, the employee at the front desk told us there was no P.O. Box set up for that day—which was confusing, as we had completed the reservation online. He told us to come back the next day. When we returned, the atmosphere was unprofessional—two employees at the counter were arguing with each other, and the woman who assisted us seemed unsure of how to activate the P.O. Box. Eventually, the manager, Ryan, stepped in. He assigned us a P.O. Box that already had someone else’s mail in it, which was both concerning and confusing. On top of that, he charged us another $188—even though we had already paid that amount during the online reservation. No clear explanation was given for the duplicate charge, other than a vague instruction to contact USPS Customer Service for a refund, and that the refund should take no more than 1-3 business days. We were also told that the box we were being given wasn’t technically “reservable,” but that he was going to assign it to us anyway. Again, this made little sense. The communication throughout the entire process was unclear and contradictory. After leaving the post office, we immediately called USPS Customer Service, as instructed. However, the representative told us that refunds do not take 1–3 business days, and even more confusingly, she claimed that our online payment of $188 had not posted—despite the fact that my bank statement clearly shows the charge went through. At this point, we’ve followed all the steps asked of us, only to be misinformed, charged twice, and left unsure whether our P.O. Box is even functional. This has been an incredibly frustrating and disappointing experience, and we still don’t have clarity on whether we’ll receive mail at this box—or ever see a refund. Very disappointing.
- IIItsmarcus93Aug 18, 20255.0The best post office staff. If you were in this post office and the little man was recording you his YouTube channel is amagansett press. You have all rights to file a privacy complaint to YouTube and the video has to be altered or taken down. And the other camera there is watching the watchmen. Both of those channels.
- RKRyan KiddAug 18, 20251.0Consistently poor service and revolving door of employees who do not receive the training they need or know how to preform their job in
- DMDamon MontheiAug 15, 20251.0Horrible Post Office staff and even worst of a Postmaster. They will violate rights, lie, worst of all think that they are the authority over a federally funded and protected building. Please remember, you can’t make up your own rules when it violates someone’s constitutionally protected rights. Especially on federal property.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Silverthorne, CO?
The United States Postal Service is located at 518 Brian Ave, Silverthorne, CO 80497.
What are the operating hours for the USPS at 518 Brian Ave?
The USPS is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 10:00 AM to 12:00 PM, and closed on Sundays.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State. Most locations, including this one, can also take your passport photo.
Do I need an appointment for passport services at this USPS location?
Most Post Offices with passport services require scheduling an appointment using the online scheduler, although limited walk-in hours are available at select locations.
How much does a passport photo cost at this USPS?
The fee for a passport photo at USPS is $15.
Can I rent a PO Box at this location and how do I do it?
Yes, you can rent a PO Box by searching for availability and reserving one online at https://www.usps.com/manage/po-boxes.htm, then completing your setup in person at the Post Office.
What are the hours for accessing PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours can vary; check with this Post Office for specific lobby access times.
What nearby places can help me find the USPS on Brian Ave?
Nearby landmarks include the US Post Office and Two Moose Home Inspections. Knowing these can help you locate the USPS easily in Silverthorne.
Are there other services close to the USPS in Silverthorne that I might find useful?
Yes, nearby services include Absolute Moto for automotive repair, Ferguson Plumbing Supply for plumbing needs, and Greer's Appliance Center for appliances and discounts.
What local attractions can I visit near the USPS at 518 Brian Ave?
You can visit Cataract Lake nearby, which offers a lake, bar, and active life activities, perfect for a visit before or after your trip to the Post Office.