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Brand Certified

United States Postal Service

1.5
(214 reviews)

Business Details

518 Brian Ave, Silverthorne, CO
80497, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 518 Brian Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
518 Brian Ave, Silverthorne, CO
80497, United States

Hours

Reviews

1.5
214 reviews
5 stars
24
4 stars
3
3 stars
3
2 stars
5
1 star
179

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Operational Issues

Customers reported frequent misdelivery of packages, lost mail, and inconsistent hours, leading to significant dissatisfaction.

Positive Staff Recognition

Some customers praised specific employees, particularly Rian, for their helpfulness and dedication, indicating that there are capable staff members despite overall negative experiences.

Legal and Ethical Concerns

Several reviews mentioned violations of constitutional rights and improper handling of customer interactions, raising serious concerns about the post office's adherence to regulations.
  • GJ
    George Jones
    Feb 16, 2026
    1.0
    What a crappy town with sad rude people. Post office is a reflection of how bad the little town is.
  • KR
    kims love for reborns
    Jan 31, 2026
    1.0
    STAY AWAY FROM THIS POST OFFICE
  • JD
    Jacob Drolet
    Jan 27, 2026
    1.0
    Tried to call 4 separate times to see if I could schedule a pickup time for a package that says it is behind the counter, or just have them put it in my box instead of keeping it behind the counter. The phones just rang for 20 minutes then hung up, no message option no anything. I also called usps customer service and once I finally got off hold they asked for my tracking number then hung up and sent me to the survey. They didn’t even get my full tracking number before hanging up on me.
  • SP
    Sharon Soledispa Pincay
    Jan 12, 2026
    1.0
    My box was given to someone else without any notice and they were so rude and unhelpful in the front desk. They didn't give me any solution. Not even a deposit refund for the box I paid.
  • CC
    Chris (Chris)
    Jan 12, 2026
    1.0
    Random closures...lunch hours are completely random. Between 12 noon and 230 their hours change daily. Don't worry, I understand we are here to support your jobs and we just need to accept basic consistency is not an option with these lazy postal employees. I'll go ahead and continue to make the extra several trips to accommodate this post office when I shouldn't need to...of course I have no choice.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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