United States Postal Service

1.6
210 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 518 Brian Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
518 Brian Ave, Silverthorne, CO
80497, United States

Hours

Reviews

1.6
210 reviews
5 stars
24
4 stars
3
3 stars
3
2 stars
5
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a consistently negative customer experience.

Staff Competence

Many customers expressed frustration over staff's lack of knowledge regarding postal policies and procedures, resulting in confusion and mishandling of packages.

Service Reliability

Frequent reports of lost or misdelivered packages, along with long wait times and poor communication, contributed to a perception of unreliable service.

Positive Experiences

Despite the overwhelming negative feedback, some customers praised specific employees for their helpfulness and dedication, indicating that experiences can vary significantly.
  • EJ
    Erik Jakobsson
    2 days ago
    5.0
    Rian has turned this place around. Best it's ever been
  • RR
    Ro38
    Jan 4, 2026
    1.0
    Post office wouldn’t even let me buy a stamp because my 6 year old was taking pretend videos on his toy camera.
  • LJ
    Lebron James
    Jan 3, 2026
    1.0
    This is one of the worst post offices in America. The staff is beyond rude and disrespectful, all the workers are rude and should be fired. I’ve been to this post office a few times to mail packages and I have never had a good experience. There’s also always a long line and the workers aren’t apologetic at all. Terrible!
  • RR
    Rex
    Dec 26, 2025
    1.0
    This location goes against posted USPS rules and makes up rules to suit them violating constitutionally protected rights.
  • BP
    Bobby Pastor
    Dec 25, 2025
    1.0
    Discusting the way these people act towards people and there rights. They all need termed out for there part in costing tax payers money

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.