United States Postal Service

2.3
169 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 250 Hot Springs Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
250 Hot Springs Blvd, Pagosa Springs, CO
81147, United States

Hours

Reviews

2.3
169 reviews
5 stars
39
4 stars
10
3 stars
9
2 stars
16
1 star
95

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Customers consistently reported extremely long wait times, often exceeding an hour, for package pickups and mailing services.

Staff Performance

While many reviews praised the friendliness and hard work of the staff, there were complaints about being understaffed and overwhelmed.

Package Issues

Numerous customers experienced problems with lost or misdelivered packages, leading to frustration and dissatisfaction.

Customer Service

Feedback on customer service was mixed; some praised individual employees for their helpfulness, while others reported poor experiences and lack of responsiveness.

Facility Conditions

The post office was described as outdated and unclean, contributing to a negative perception among customers.
  • AA
    AcidPixie Art
    Dec 12, 2025
    1.0
    I give up. Had to file a formal complaint. This place is absolutely ridiculous. You're better off getting your mail in Durango. More gas but less bull.
  • MR
    Michael Rega
    Dec 8, 2025
    1.0
    A sad representation of a once reverred agency. This PO should be avoided at all costs as they're understaffed, unmanaged, underfunded, and a complete disaster. Expect endless delays, long and slow moving lines, lost mail and packages, poor overworked attitudes, and little to no resolutions. Enter at your own risk!
  • MD
    Marshall Dow
    Dec 6, 2025
    2.0
    Slowest post office in North America. Really a shame. Waiting 40+ minutes just to pick up a package. Willing to change my review if it improves.
  • JE
    Julia Elken
    Dec 6, 2025
    2.0
    Friendly employees. And very long wait times for picking up packages/sending out packages. Every-time I’m here, it’s always at least an hour wait! Packages should be delivered to my mailing address , not the post office where it’s an hour+ wait. They need more than one employee working at the desks.
  • HH
    Hailey
    Nov 25, 2025
    1.0
    One of the reasons i am moving is the postal situation here. Not even worth it to get stuff delivered in this area Why is no one doing anything to fix this

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.