United States Postal Service

2.0
300 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11887 Washington St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11887 Washington St, Northglenn, CO
80233, United States

Hours

Reviews

2.0
300 reviews
5 stars
62
4 stars
13
3 stars
9
2 stars
9
1 star
207

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Staffing Issues

Numerous reviews highlighted chronic understaffing, leading to long wait times and frustration among customers.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others consistently described negative interactions.

Delivery Problems

Several reviews mentioned issues with package delivery, including lost items and poor tracking.

Facility Conditions

Customers noted the post office's cleanliness and operational hours as problematic, with calls for better management and maintenance.
  • MB
    Madalynne Baker
    Dec 15, 2025
    5.0
    Always been super friendly and fast
  • VR
    Violet Ramirez
    Nov 17, 2025
    1.0
    Must be nice working here. You dont have to do your job in any way i.e., deliver a package or even answer the phone! God forbid you have to work! I really do enjoy not getting my package delivered because after 20+ years of this address existing all of a sudden my address doesnt exist! And boy I LOVE having to call for an hour with NO answer! Hopefully they continue hiring more people who hate working :)
  • AC
    Amanda Cannon
    Nov 14, 2025
    5.0
    The lady working in the post office was so kind! She gave my 2 yr old daughter a junior postmaster sticker totally unprompted. I never thought I’d leave a review for a post office but it was a surprisingly nice experience
  • TM
    Tiffany Mason
    Oct 20, 2025
    5.0
    Pretty painless, I had a QR code for a shipping label. I usual don't go to USPS. There was a long line and one of the workers reminded people that the kiosk can print up the shipping label. Much appreciated, thank you for letting us know! 😁
  • HH
    Holly
    Sep 30, 2025
    5.0
    Very helpful employees here and their shipping service is just as fast as UPS but half the cost. I also find the US postal service to be more reliable in terms of tracking and delivery.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.