United States Postal Service

3.3
26 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 112 W Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
112 W Main St, New Castle, CO
81647, United States

Hours

Reviews

3.3
26 reviews
5 stars
13
4 stars
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2 stars
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  • HR
    Hamid Ran
    Oct 31, 2025
    5.0
    I would like to sincerely apologize for my previous review on post office website. That review was written based on an online inquiry and was not related to my local post office. I deeply regret any misunderstanding it may have caused. Today, I visited my local post office regarding some missing mail pieces, and I was extremely impressed with the level of professionalism, kindness, and assistance I received. The staff were friendly, courteous, and efficient in addressing my concern, and I truly appreciate their efforts in working to resolve the issue. A special thank you to Ruth, who was exceptionally friendly, professional, polite, and knowledgeable. I’m grateful to her and to everyone at my local post office — including my carrier — for their hard work and dedication. Once again, I apologize for any confusion my previous review may have caused. My earlier comments were strictly about my online inquiry and not a reflection of my local post office, which has always provided outstanding service. Thank you all for your professionalism and excellent customer care.
  • PL
    Peter Lyons
    Sep 24, 2025
    1.0
    Not delivering packages and making up untrue reasons for non delivery. Need to get their act together, I was home no deliver attempted, said they couldn’t access property I live on a residential street, no gates, no fences nothing but a driveway and a front door two regular cars in the driveway. Please explain why you couldn’t access the house. Nothing blocking access. And you cannot get through to anyone to understand what the problem is.
  • AM
    Ashley Maeyaert
    Jun 4, 2025
    5.0
    Nicole is wonderful! She went above and beyond expectations for a package that was delayed. Many thanks! 🙏 Ashley
  • MM
    Mike
    Dec 21, 2023
    2.0
    Terrible customer service. the older lady in there definitely needs to go to some Human Relationships training on how to not let the stress of your job spill over to customers. After standing my ground on the status of my package a gentleman from the back finally came to help me and for that I am thankful. But the whole ordeal was super unnecessary and very uncomfortable.
  • MC
    Maria C
    Nov 19, 2020
    1.0
    The gentleman working the desk needs to be fired!! He’s got the worst costumer service I’ve ever dealt with!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.