The UPS Store

Reviews

• DH

  D&T HomeServices

  Feb 21, 2026
  1.0
  I went in because I received a notification from UPS that my package was being held at this location for pickup due to required signature. When I got there the employee seemed confused and could not seem to find information in their system. I asked them to look up my tracking number and they read that it indeed was showing tht it was being held there for pick up. At this point the employee turned around and looked in one cabinet and turned back around and said it was not there. I asked them to check around for it. They turned around looked at the top of the counter with a quick uninterested glance and then turned back to me and said, “Yeah they do this stuff all the time. The drivers log bogus entries in the UPS system all the time and it would probably get delivered in the couple days.” Not impress with the complete lack of any real effort to look for my package, I called UPS customer service and stood in the store for 25 minutes on hold waiting for an answer. No one attempted to look for my package the entire time I paced around on hold. Finally gave up and drove home still on hold with UPS. On the way home, customer service finally answered and told me the tracking information said it was in the UPS store waiting for pickup. I said, I was just there for a half hour and they said my package was not there. All I got was, "Call the seller and tell them to file a claim." After being home for 20 minutes a got a call from the store. When I answered, “Um, your package is here, actually, sorry.” I wasted 1.5 hours on my very short weekend driving back and forth to this store because they could not be bothered to actually expend any effort looking for my package that was entrusted to their care by UPS. My experience today seems to mirror the same lack of customer care that the prior feedback post indicates in frustration.
• DB

  David Baur-Ray

  Jan 8, 2026
  5.0
  Really appreciated the service working with Cortez to make my Amazon returns super easy. Thanks Cortez!
• LJ

  Luis Jiménez

  Nov 29, 2025
  1.0
  Hace unas semanas hice un envío al extrajero cosa que siempre hago con otra paquetería con fedex y envío esta ocasión lo hice con ups pero salió todo mal me lo enviaron a otro país que no era mío ,me hicieron esperar mucho tiempo mi paquete tuve que pedirlo de vuelta muy mala experiencia pagué impuestos de $189 dólares y no me lo devolvieron jamás volveré a enviar con esta experiencia si pudiera le daría menos 5 estrellas .
• LA

  Lauren Araya

  Nov 29, 2025
  5.0
  Friendly, helpful staff for notarizing my document!
• LL

  Lili

  Nov 26, 2025
  1.0
  They don’t care about you, or your package. Back in AUGUST , I unfortunately made the decision to mail out my aunt’s gift through them, as they were on my way to work. I purchased a cute little mailer, sent it on its way, gave the tracking info to my sister, and didn’t think too much about it. Day it’s supposed to be delivered , I check the tracking info. Says package is refused at address. Huh? I call my sister, who’s equally confused. Said no one ever tried to ring doorbell/knock. I don’t remember anyone at UPS telling me it’s a signed package, so after a couple of days with no updates, I call this location. Whoever answers seems annoyed. Says they can’t do anything, don’t know what’s going on, but the package should be being returned to this location. They can help once it’s back, they’ll call me. Fine. Only I never get a call, and after a week of nothing, I go in person. I ask the front clerk if the package is there. He’s looking for it, can’t find it. He looks up the tracking info, and sees it’s also been refused. I ask him if that was because there was supposed to be a signature required . He says “ No, that’s weird! I don’t know why it would say that!” ( at this point I’m kind of thinking the delivery person stole it). After he says that we kind of stare at each other, and then I ask if I’m able to start a missing package claim. He has me fill out a form with my contact info and description of package. Says it can take awhile, so only reach out if i haven’t heard anything by the first week of October. Gets to be the first week of October , no updates. So I head back on in. Talk to the front clerk again. He goes and rummages around, and come to find out… CLAIM WAS NEVER SUBMITTED. He was very apologetic, which I appreciate, but still I’m very frustrated. More time goes by. Stop in again. They are able to refund my mailer & delivery cost, but say they are still waiting as far as the cost of the items I delivered. Says I most likely won’t be refunded on my $60 gift card that was in there… so I ask about their pack & ship guarantee signs that are plastered around the store, saying that if something is lost or damaged through them, it’s covered. He says it’s because it’s a monitory item that they can’t prove the value of, it’s rarely covered. Of course it’s not. And I don’t see this stated anywhere on their website, so who knows if it’s actually true or just something they say so you get discouraged as far as getting refunded. At this point, I still don’t have anyone reaching out to me saying if my other item is going to be refunded or not. The last time I was in, the clerk said I could start my own claim through UPS website , to help expedite the process. So I start filling out all the info online, press submit. Guess what pops up? MAXIMUM DAYS TO SUMBIT CLAIM HAVE PASSED.Wow. How nice that would’ve been to know! Maybe when I first came in! I am beyond disappointed and exasperated at this whole situation. The manager, who I’ve never met/seen, is supposedly the only one who deals with claims. I’m sure she’s in the back room, ignoring as the claim sits in a file somewhere, still not being submitted. So thanks UPS, for not only ruining my aunt’s birthday, but for wasting my time, and losing my trust in the whole team there. I will be going back to USPS . While a bit out of my way, I have never had a horrible experience like this with them. Please, if you’re going to ship out with UPS, think twice.

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