The UPS Store

Reviews

• RH

  Roger Hartman

  4 days ago
  5.0
  We had a situation that started with a human error, a mistake and ended with it being corrected by a diligent store manager at the UPS Store on Denver Ave in Loveland. I had UPS pack and ship a box to North Carolina. What arrived was not our stuff. A mistake caused another person’s package to get our label and our package to get their label. Our package wound up in California. As soon as we knew what had happened I brought this to the manager’s attention. She pretty quickly identified what had happened and contacted the party that received our package. Fortunately that party was an honest person and returned our items to a UPS store near their home. It was repacked and sent via two day air at UPS expense to the address in North Carolina where it arrived in perfect condition and they sent a label to our party in North Carolina to send the other package to its rightful destination. We all make mistakes. None of us wants to be judged by a mistake we made but I don’t mind being judged on what I did to correct one. The UPS Store on Denver Ave worked very hard to correct this one. Unless you’ve never made a mistake it’s hard to say other than “Thanks for making it right. Well done.”
• DW

  Deb Weidenkeller

  5 days ago
  5.0
  Very convenient for Amazon returns. I have always been greeted by a friendly staff. I've Never once had any employee be rude to me and they have always been so helpful.
• TS

  tracie stein

  Dec 25, 2025
  1.0
  This experience was heartbreaking and completely unacceptable. My elderly father brought a package to this UPS Store containing Christmas gifts and family heirlooms as well as handmade items that are truly irreplaceable. He asked the employees for help re-packing the items so they would arrive safely, and he was reassured that they would take care of everything. On Christmas morning, instead of opening our family’s cherished belongings, we opened a box containing someone else’s Christmas presents labeled for “Lacey and Justin.” Our items were gone. Instead of celebrating, our family was shocked, devastated, and crying. We have no idea where our heirlooms are or who received them. The emotional loss far outweighs any monetary value. This was not a simple shipping error — it was a serious failure to properly handle and safeguard a customer’s belongings, especially when assistance was requested and trusted. I would strongly caution anyone considering leaving important or sentimental items in the care of this location. Customers trust shipping professionals to handle their belongings responsibly. Unfortunately, that trust was not upheld in this case. This location needs to take accountability for how customer property is handled, especially when vulnerable customers rely on staff assistance. Management and corporate leadership should take this incident seriously.
• KV

  Kim Vint

  Dec 21, 2025
  5.0
  I like this little store and sure sometimes it’s really busy but you see the employees all working as fast as they can! They never complain and they always have a smile on their faces even when the lines wraps clean around the store. Good job guys I appreciate your efforts!
• AS

  alyssa s

  Dec 10, 2025
  1.0
  I have been to this location multiple times for return shipments and always had a great experience. Today I went in and was trying to be respectful by asking if I can return at any UPS as my directions said a different UPS. The assistant manager (short mid aged male with gauges) scoffed at me and made a rude comment like I didn't know I was at a UPS store. Treated me as if I was dumb yet I was asking for clarification. I was shocked by his rudeness and reacted and he continued by asking me what my problem was. I told him he was being sassy and he continued with his nasty attitude. He had also disrespectfully scolded employees in front of a bunch of customers about a damaged box instead of behind closed doors in private. This is the assistant store manager so not a great example he is setting for his employees. I work in customer service and am appalled that this man is in a management position.

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