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United States Postal Service

2.4
(187 reviews)

Business Details

1990 Depew St, Lakewood, CO
80214, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1990 Depew St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1990 Depew St, Lakewood, CO
80214, United States

Hours

Reviews

2.4
187 reviews
5 stars
51
4 stars
11
3 stars
10
2 stars
10
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported problems with lost or misdelivered packages, leading to frustration and dissatisfaction.

Staffing Problems

Frequent mentions of understaffing and long wait times were noted, contributing to a negative experience for customers.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment leaned towards dissatisfaction with service quality.
  • GD
    Gerard Diaz
    Feb 25, 2026
    1.0
    Useless AI. I don't want to talk to a dam robot. I want to know how you lost my package to you.POS.
  • TD
    Taylor Deichmeister
    Dec 3, 2025
    1.0
    Unbelievably slow, no self-service kiosks
  • BB
    Bill
    Dec 2, 2025
    2.0
    Angie is literally like the plague at this location. She has this “inferiority complex” and anytime you tell her something that she doesn’t agree with or like, she snaps on customers. I’ve been in this location multiple times and almost everytime it’s been busy, she gets overwhelmed and takes it out on the customers. She definitely doesn’t belong in this position and definitely brings down the vibe literally every time. Find a position you enjoy rather than one that allows you to take your frustrations out on the customers. Very very ineffective.
  • JR
    J Roc
    Nov 26, 2025
    2.0
    Angie literally hung up on me because “she didn’t get to talk” I literally have the entirety of the recorded call in which I sent keys and a letter via certified mail and the post office literally lost it. All of them keep saying “it’s only been 8 days, I still have hope it will show up” Mind you, it’s a certified letter that’s “non machining” and was never scanned properly at its origin. Time sensitive and completely useless, now I have to explain how I sent keys certified and they never showed up to their destination, and figure out how to replace them. Angie is a narcissist that “needs to talk” even though her talking literally offered up zero solution. “Her own words, you’ve talked circles around the conversation and I need a chance to speak” While solving nothing and then hanging up on me. Mind you, this is what customer service looks like in 2025. (After spending 10+ minutes on hold) 🤦
  • DM
    Derik Moffett
    Nov 25, 2025
    1.0
    Crooks! I shipped a small package to a customer, and this post office charged my customer an additional $5.88 for a $1.32 flat rate envelope. I weigh and measure all my packages so I know this charge was a money grab... theft.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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