United States Postal Service

2.0
478 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 10799 W Alameda Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10799 W Alameda Ave, Lakewood, CO
80226, United States

Hours

Reviews

2.0
478 reviews
5 stars
85
4 stars
26
3 stars
10
2 stars
25
1 star
332

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, leading to a frustrating experience for many customers.

Long Wait Times

Customers frequently reported long wait times, often exacerbated by understaffing, with lines extending significantly during busy hours.

Lost Packages

Several customers expressed concerns about lost packages and poor tracking, indicating a lack of reliability in handling shipments.

Inconsistent Service

While some employees received praise for their helpfulness, many others were criticized for their negative attitudes and lack of professionalism.

Operational Issues

Customers noted discrepancies in posted hours and services, leading to confusion and inconvenience.
  • LP
    Lagarta Pattes
    Nov 4, 2025
    5.0
    Full service post office including passports, self-service kiosk, and a parcel drop off drum. The building is a little older and could use a deep clean but otherwise the facility is fairly well maintained, there is ample parking and two entrances.
  • JC
    Jonathan Chusid
    Oct 31, 2025
    1.0
    Terrible location. Refused to help me or explain what was going on. No other locations have given me issues the way these guys refused to help me. Do better
  • JW
    Jennifer Whitacre
    Oct 13, 2025
    1.0
    Says they were open until 6 but they were already closed at 4:50 when I got there
  • TS
    Tom Smith
    Oct 1, 2025
    1.0
    Absolutely garbage customer service. The person I spoke with was extremely rude, gave the impression that she did not want to be there, and was very condescending. Terrible experience. Would rate them lower if I could and advise others to use a different location.
  • TM
    Taylor Meza
    Sep 30, 2025
    5.0
    I came very early today to ensure that I was seen by the passport agent. Alisha was fantastic! She made the process easy, efficient, and informative! She insured that I had the correct documents and application. I took my passport picture at Walgreens, as she was looking at it she said, unfortunately, they would not accept it. But instead of turning me away, she gladly took another photo for me. As a matter of fact, it was a lot cheaper getting my photo taken at USPS than it was at Walgreens. She was a pleasure to work with and I can tell she works hard at her position. Thank you so much, Alisha!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.