United States Postal Service

2.0
487 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10799 W Alameda Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10799 W Alameda Ave, Lakewood, CO
80226, United States

Hours

Reviews

2.0
487 reviews
5 stars
87
4 stars
26
3 stars
10
2 stars
25
1 star
339

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor attitudes and lack of assistance.

Package Handling

Several customers reported lost or mishandled packages, raising concerns about the reliability of service at this location.

Wait Times

Customers frequently mentioned long wait times and understaffing, leading to frustration during visits.

Mixed Experiences

While many reviews were negative, a few customers praised specific staff members for their helpfulness and efficiency, indicating some variability in service quality.

Facility Issues

Customers noted problems with incorrect hours posted online and issues with access to services, such as the self-service kiosk.
  • HD
    Halogen Defender
    Dec 26, 2025
    1.0
    Go to any other location of the post office if you can. They were no help and their employees didn’t speak English. They refused to scan my QR code for a shipping label and they made me waste my money to even get here. I am so angry and hate this location. DO NOT COME HERE.
  • WS
    Willy Sorila
    Dec 24, 2025
    1.0
    They lost and mishandled multiple packages
  • AC
    Andrea Clarke
    Dec 18, 2025
    1.0
    Very unfriendly, like they hate their jobs and the people. So sad
  • MB
    Marlene Brooke
    Dec 13, 2025
    1.0
    What's going on within the USPS? From time to time, expected mails have NOT been in my mailbox. And mails belonging to neighbors have erroneously been put into my mailbox.
  • BB
    Beckita
    Dec 5, 2025
    1.0
    I've had a po box at this location for 10 years now and it has worked out quite well for me. The 1 star rating is due to the rude postal clerks that work at the counter. They are the most angry unhelpful people I've ever encountered. You would think that because they rely on the customers for their revenue they would treat them better, but apparently they don't care if they become extinct. I'll look forward to the day a robot can help me and not a disgruntled postal worker.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.