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United States Postal Service

3.1
(14 reviews)

Business Details

331 1st St, Kersey, CO
80644, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 331 1st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
331 1st St, Kersey, CO
80644, United States

Hours

Reviews

3.1
14 reviews
5 stars
7
4 stars
0
3 stars
0
2 stars
1
1 star
6
  • VB
    Valerie Brower
    Oct 10, 2025
    1.0
    I went to the Kersey Post Office to get our passports expedited, and it was one of the worst customer service experiences I’ve ever had. There were two women working, and both were incredibly rude and dismissive from the start. The first woman seemed confused and didn’t know how to process the passport paperwork properly — she kept sighing, rolling her eyes, and snapping when we asked simple questions. Instead of trying to clarify or help, the woman in charge came out from the back and actually shushed us while we were calmly trying to explain what was going on. It was embarrassing, completely uncalled for, and very unprofessional. Both employees were short, impatient, and acted as if helping us was a huge inconvenience. We weren’t loud or rude — just trying to make sure our expedited passport applications were correct. Instead of receiving guidance, we got attitude and condescension. According to official USPS customer service standards, postal employees are required to be courteous, honest, reliable, and professional in all interactions with the public. Their behavior directly goes against those guidelines. The Postal Service emphasizes respect and helpfulness, especially in situations like passport processing where accuracy and customer communication are essential. This office seriously needs customer service retraining. If the employees here dislike working with the public this much, they shouldn’t be handling passport appointments. No one should walk out of a federal facility feeling disrespected or belittled for simply asking for assistance.
  • RT
    Rebecca Toney-Webb
    Apr 5, 2024
    5.0
    We love our post office and the people that work there. Renee is always helpful and will go above and beyond for the post office and it's customers. Being short staffed makes long hours and Renee still smiles and helps you out the best she can. Best post office I have ever used.
  • RS
    Ruby Schroder
    Apr 9, 2022
    5.0
    I had a wonderful time here! This was the only post office with a passport appointment available ASAP. I’m from Denver and while the drive was long, it was worth it. I’m so grateful to have met Renee and a few of the other nice ladies who work here. They were so kind, helpful, and fast! Thanks again!!
  • AK
    Anne Kremer
    Sep 7, 2018
    5.0
    I think this post office does a great job. Mail might be a little slow but they are conscientious about getting to many folks far and wide

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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