Business Details
About
Water Cooler Supplier
Easy to use and conveniently located inside Lowes HI #311. Our self-serve refill water station provides fresh filtered drinking water in 1, 3 or 5-gallons.
Location
Primo Water Exchange
9100 East Peakview Avenue, Greenwood Village, CO
80111, United States
Reviews
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1 reviews
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- ZMZack MillsDec 29, 20251.0If I could give this company 0 stars, I would. Hands down the worst experience I've ever had as a paying customer to any service in my whole life. 0/10 would reccomend. I was signed up by a young sales representative at Costco. When I signed up we saw the cost of the water deliveries and said, "We don't want to pay that much for water." He said that was fine, he showed us how to go online to Primo water and turn deliveries off. I put my card info into the database when I signed up. Fast forward to months later when they were attempting to charge my account for the first payment. Their system lost my payment info (I never deleted it out, we just set up our account and left it.) They sent my account into collections due to not being able to process the payment because they lost my payment info. I had to work for hours with their customer service team and the debt collectors that they sent my account to. I had my account reinstated with Primo after them collecting my payment info over the phone, and settling up with the debt collector. I told the customer service agent that reinstated my account that I do not want water deliveries through Primo. Surprise surprise, they tried to deliver me water today (this is one month after being reinstated with them.) I call them to tell them about my continued frustrations with them, and that I want to opt out of water deliveries cause I get my water at Sprouts and Home Depot for a fraction of the cost. The customer service agent then tried telling me that I "cannot opt out of deliveries, that I must get water delivered through them to be able to use their dispenser." (which a pay monthly for.) I was given the worst customer service experiences possible through Primo and their team. From being signed up in an unethical way, to the poor customer service that they provide. They do not have the proper infrastructure to run a business of this scale. One visit to their website, you will be met with nothing but error messages and a non-operable site that they expect customers to use. The only way to actually get through to them is to speak with their lack luster customer service team. 0/10 reccomendation 10/10 chances of problems 100% avoid this business.
Frequently Asked Questions About Primo Water Exchange
What is Primo Water Exchange?
Primo Water Exchange is a self-serve refill water station conveniently located inside Lowe's Home Improvement #311 in Greenwood Village, CO, offering fresh filtered drinking water in 1, 3, or 5-gallon sizes.
What types of water refill options are available at Primo Water Exchange?
You can refill water bottles with fresh filtered drinking water in 1, 3, or 5-gallon sizes at the station.
Are there pickup and delivery options available at Primo Water Exchange?
Yes, Primo Water Exchange offers in-store pickup services for water refills.
What payment methods does Primo Water Exchange accept?
They accept American Express, Apple Pay, Cash, MasterCard, and Visa for payments.
What are the usual business hours for Primo Water Exchange?
The station follows the retailer location hours of Lowe's Home Improvement store where it is located.
Which brands are available at Primo Water Exchange?
Primo Water is the brand featured for water refills at this station.
Can customers contact Primo Water Exchange by email?
Yes, customers can reach out via email at social@primowater.com.
Is Primo Water Exchange accessible for English and Spanish speakers?
Yes, services and communications are available in both English and Spanish.
Where is Primo Water Exchange located exactly?
It is located at 9100 East Peakview Avenue, inside Lowe's Home Improvement #311 in Greenwood Village, Colorado, 80111, USA.
What nearby places can I visit when going to Primo Water Exchange?
Nearby places include Lowe's Home Improvement, Blue Rhino Propane Exchange for propane needs, and Smothers LLC for dining. You might stop by Blue Rhino before your water refill or enjoy a meal at Smothers LLC afterwards.
Are there nearby transit or cycling services that can help me get to Primo Water Exchange?
Flight Cycling Services, a bike repair and maintenance shop nearby, can assist if you are cycling to the area around Primo Water Exchange.
Can I combine my visit to Primo Water Exchange with shopping at nearby sporting goods and outdoor gear stores?
Yes, stores like Sports Authority and REI are close by, so you can shop for sporting goods or outdoor gear before or after refilling your water jugs at Primo Water Exchange.