United States Postal Service

2.3
227 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1100 Johnson Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1100 Johnson Rd, Golden, CO
80401, United States

Hours

Reviews

2.3
227 reviews
5 stars
62
4 stars
10
3 stars
7
2 stars
10
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor experiences with staff, citing rudeness and unhelpfulness, particularly in handling inquiries and complaints.

Delivery Issues

Numerous reviews highlighted problems with package delivery, including lost packages, misdelivered items, and packages marked as delivered but not received.

Facility and Cleanliness

The location was praised for its cleanliness and modern facilities, with some customers appreciating the easy access and ample parking.

Mixed Staff Experiences

While some staff members were described as friendly and helpful, others received negative feedback for their attitudes and service quality.
  • SS
    Shef Sheila
    Jan 2, 2026
    4.0
    The counter helpers are good, they are fast and accurate. The letter carrier's not so much. A women went in to pick up a "creamation box" she was told that the letter carrier had taken it out. She said, "the letter carrier said it was at post office." After some searching they were finally able to locate it. Apparently the mail carrier didn't even leave a note. By this time this woman was in big tears. DO BETTER! That was awful!
  • CS
    Christina Suarez
    Dec 30, 2025
    1.0
    There is an employee who works there named Ron. He is cruel to customers and will often raise his voice and belittle them. Today, I asked him if having something fragile would alter shipping, and he scolded me. I told him that I’m allowed to ask a question. He is degrading. I’ll be going right down the street from FedEx from now on.
  • ES
    Emily Sherburne
    Dec 8, 2025
    1.0
    Waited in line for 10 minutes for them to be out of holiday stamps. Was going to get regular stamps instead, but then they were completely out of international stamps so decided to just try a different Post Office. Didn’t give any details on when they expected to have more in stock.
  • LP
    Lagarta Pattes
    Oct 28, 2025
    5.0
    This is an absolutely beautiful location, compared with any post office. It is a modern facility in a gorgeous area surrounded by mountains. The parking lot is gigantic and easy to access, there is a special drive-up lane for dropping off letters in a blue box. When you go inside the clean modern and well maintained lobby there is one of those large drums that will take small packages or you can put them in the hamper by the counter. The PO Box access and other certain services are open 24/7, the hours of this location are 08:00-18:00 Monday through Friday and 08:00 to 13:00 on Saturday. The staff I interacted with were extremely friendly and courteous. On my very first visit here I set up a PO box and that was easy. There are self-service kiosks and other automations that make the place above and beyond what you normally find at other locations. If you happen to be a PO Box holder you can also have Parcels received there from any carrier including UPS FedEx Amazon by using the physical address of the building and your box number.
  • FM
    Farhana Morales
    Oct 23, 2025
    1.0
    If I could give zero stars I would. I had a package that I sent to Switzerland that’s spent about two months spinning around the United States. It was returned once to me to update the customs information and The post office said they would make sure it got delivered. Unfortunately, it was never delivered and despite it coming back to Colorado several times (Which I could see through the tracking number) it Wasnever returned to me, and I was never given a reason why it could never be shipped out to Switzerland. Sarah the manager at this branch knew that she needed to intercept the package to give it back to me but decided never to do this and a final last effort was made by USPS to return it to Colorado and when I returned to the post office in Golden to pick it up, she acted like she had never seen this package. Ironically the local postal delivery person for my area said she saw it and saw that they were sending it back to California (If she’d been aware of my issue, she would’ve delivered it to me, but was told after the fact when one of my neighbors mentioned what fun I was having with the Golden post office). I will never be using the USPS for international deliveries again.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.