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United States Postal Service

2.3
(229 reviews)

Business Details

1100 Johnson Rd, Golden, CO
80401, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1100 Johnson Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1100 Johnson Rd, Golden, CO
80401, United States

Hours

Reviews

2.3
229 reviews
5 stars
63
4 stars
10
3 stars
8
2 stars
10
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude and unprofessional.

Delivery Issues

Numerous complaints about packages being marked as delivered but not actually received, as well as poor handling of mail and packages.

Facility and Operations

The post office is noted for its clean and modern facility, but there are complaints about long wait times and inconsistent service hours.

Passport Services

Passport appointment experiences vary; some customers report efficient service while others face issues with staff and appointment management.
  • EC
    Emily Cr
    Feb 13, 2026
    3.0
    Most of the staff who work here are professional. Some of the staff here are not; and think it’s ok and try to waste your time by telling you that you cannot do a walk-in passport application despite the fact that someone from this post office told you to come in next day early morning to complete it.
  • SC
    Stephanie Coelho
    Jan 31, 2026
    5.0
    I am keeping the 5 stars as USPS only accepts the applications—the actual processing of documents is done by the U.S. Dept of State. I was; however, very disappointed that our original documents were returned to us folded, which is UNACCEPTABLE as they were official documents. You do need an appointment to apply for your passport but, aside from the document issue, the process was very smooth. Shout-out to Tami! She was incredibly kind and helpful. The office was empty when we arrived, but she came out immediately after we rang the bell. No waiting at all! 📍 Tip: Bring your completed form and copies of your documents. We also brought our passport photo, though I believe photos can be taken there as well. Tami handled all payments, so we didn’t have to wait in line to purchase a money order. We were in and out in less than 10 minutes. Overall, it was a positive experience.
  • HT
    Henrietta Thompson
    Jan 30, 2026
    1.0
    Told me I needed to be a Colorado resident to open a PO box here, this is not true.
  • AH
    Arthur Harris
    Jan 21, 2026
    5.0
    Ron is AMAZING! He helped track down a package that had been missing for two months. I can’t express my gratitude for him enough
  • SS
    Shef Sheila
    Jan 2, 2026
    4.0
    The counter helpers are good, they are fast and accurate. The letter carrier's not so much. A women went in to pick up a "creamation box" she was told that the letter carrier had taken it out. She said, "the letter carrier said it was at post office." After some searching they were finally able to locate it. Apparently the mail carrier didn't even leave a note. By this time this woman was in big tears. DO BETTER! That was awful!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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