Brand Certified
United States Postal Service
1.9(164 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
113 9th St, Glenwood Springs, CO
81601, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 113 9th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.9
164 reviews
5 stars
29
4 stars
8
3 stars2
2 stars
5
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being described as rude, dismissive, and unhelpful.
Package Delivery Issues
Many customers reported consistent problems with package delivery, including lost packages and incorrect deliveries.
Staff Improvement
Some reviews noted improvements in customer service with new staff members being friendly and helpful, contrasting with the overall negative experiences.
Management Concerns
Several customers expressed dissatisfaction with management, citing unprofessional behavior and lack of accountability.
- MMMary Ann Macpherson6 days ago1.0Extremely poor customer service at the passport desk.The employee handling passports was dismissive and unhelpful when we arrived for our scheduled appointment. We had a valid confirmation but were told we were “not on the list” due to a miscommunication. Instead of trying to resolve the issue or verify the appointment, she immediately told us to reschedule and showed no willingness to assist. We drove a long distance, took time off work, and came fully prepared with all required documents, only to be turned away without any effort to help. The attitude and lack of professionalism from the passport clerk made an already stressful process worse. This office seriously needs better coordination and customer service for passport applicants.
- SKSavannah KhatzDec 21, 20251.0They fail to perform their fundamental responsibility to deliver packages and mail. I have lived at my current address for over 10 years and have consistently experienced the worst mail deliver service from the Glenwood-Springs post office. Yet ALL other carriers perform great for us year round. They are required to deliver packages yet leave pink slips even for the smallest of deliveries. The post master doesn't care and is rude when asked for solutions.
- JDJose #DontYouWantToKnowOct 25, 20255.0I couldn't believe what I witnessed today, Summer was really helpful but then, I noticed a lady come in and asked Summer to get her package. Summer got it and then the lady and her boyfriend asked Summer to get his package from the same address. Summer got that package back and then the lady said she's still looking for another package. Glenwood Springs, I would advise not to treat service personnel who are attempting to assist you in such manner. The behavior I witnessed today was unacceptable. To return and ask for three packages each time she returned with another, you implied there was another one, and then you requested your mail as well. The unfortunate aspect I observed was that they requested her to have service with a smile after each visit.
- SSSarahOct 8, 20251.0NO ANSWERS!!!! NO SERVICE!!! NO APOLOGIES!!! NOTHING!!!! This is the worst postal service out there. I had several letters and packages that were supposed to be delivered and despite the usps update saying they had been delivered in/at my mailbox I had nothing there! Not to mention several of these items wouldn't fit in a mailbox. When I tried to get ahold of the office itself by telephone multiple times I continuously got NO ANSWER!!!! The customer service in person is beyond ridiculous and just as useless as a wet towel to dry up spilt drinks. They were rude had no answers except that they'd get ahold of the courier and find out what happened and get back to me. Still no word back. If you need anything that requires shipping or expect to be able to get some real answers NEVER USE THIS POST OFFICE! NEVER!!! There is a FedEx in town pay the extra money and take all business to them! I hope this post office sees their reviews and changes things because we the people have a right to our mail let alone the packages we pay shipping fees on.
- DMDavid M.Oct 8, 20255.0Thanks, Kayla for your prompt service and your friendly smile! New staff members are improving the atmosphere of this post office.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 113 9th St offer?
The Post Office provides mail and package sending services, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and most locations can also take your passport photo. You should complete and print the application form before applying.
Is an appointment required to use passport services here?
Most passport services require an appointment scheduled through the online scheduler. Limited walk-in passport hours are available at select locations.
Does the Post Office at 113 9th St provide passport photo services?
Yes, but you need to schedule an appointment through the online scheduler for first-time passport and photo services.
How much does a passport photo cost at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I reserve a PO Box online for this location?
Yes, you can search for and reserve a PO Box online quickly and securely, then complete setup in person at this Post Office.
What are the operating hours of the United States Postal Service at 113 9th St?
The Post Office is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
Are there other post office locations near the United States Postal Service at 113 9th St?
Yes, nearby you can find other post offices including 'US Post Office' and 'Post Office-Glenwood Springs,' which may provide additional postal services and convenience.
Which nearby business can help with passport photos if needed?
Powder Street Photography, located nearby, offers professional services that may assist with passport photos if required before or after visiting the Post Office.
What nearby services are available if I need financial or legal assistance around 113 9th St?
Nearby businesses such as Balcomb & Green, P.C. for business law, and Roaring Fork Financial Services for financial advising are conveniently located near the Post Office for your assistance.
Brand Certified Facts from United States Postal Service
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