The UPS Store

3.6
150 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2423 in Glenwood Springs offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of 14th And Grand Ave ( Hwy 82 ).

Details

  • DeliveryNot available

Location

The UPS Store
1338 Grand Ave, Glenwood Springs, CO
81601, United States

Hours

Reviews

3.6
150 reviews
5 stars
86
4 stars
8
3 stars
4
2 stars
8
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and condescending behavior from staff, while others praised the helpfulness and professionalism of certain employees like Miguel and Judith.

Staff Attitude

Several reviews highlight a negative attitude from staff, with customers feeling unwelcome or treated as an inconvenience, contrasting with positive experiences reported by others.

Store Management

The new management has received praise for improving the store's atmosphere and customer service, although some customers still report issues with individual staff members.

Efficiency

Many customers appreciate the quick and efficient service, noting that their needs are often met promptly, although some express frustration with specific interactions.

Parking Issues

Customers frequently mention difficulties with parking at the location, suggesting it could be improved to enhance the overall experience.
  • LC
    Liz Caris
    Nov 5, 2025
    5.0
    The staff at the Glenwood Springs UPS are the best! Miguel and his sister make you feel like family! You are lucky to have them!
  • CP
    Cathy Packler
    Oct 20, 2025
    2.0
    Very displeased with customer service I received today. It felt condescending. I understand first hand how serving the public can be demanding. I can only hope for a better experience next time, if I do return. I was already having a day of challenges before setting foot in the store. Also, their parking was awkward. Maybe next time I'll park across the street at City Market. It might be less stressful.
  • FR
    Flooring America of RFV
    Sep 30, 2025
    5.0
    Miguel does a great job running this busy location. We appreciate you all!
  • CF
    Christine Flocken
    Sep 28, 2025
    5.0
    Awesome store!! The staff is always so helpful, professional and friendly! Miguel is amazing at following up with any issues and very professional, friendly and helpful! Definitely goes above what you would expect! Great atmosphere as well..definitely recommend!!
  • AA
    Ava
    Sep 27, 2025
    1.0
    Every time I come in, whoever is working there looks up at me like they're annoyed. I use their packing and shipping services somewhat often and can honestly say I've never had an interaction where I have felt welcomed or valued as a customer.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2423 in Glenwood Springs offer?

The UPS Store #2423 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.