The UPS Store

3.5
151 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4655 in Ft Collins offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Ne Corner Of Mulberry & Lemay In Front Of The Home Depot Shpg Ctr.

Details

  • DeliveryNot available

Location

The UPS Store
1281 E Magnolia St, Ft Collins, CO
80524, United States

Hours

Reviews

3.5
151 reviews
5 stars
88
4 stars
4
3 stars
5
2 stars
3
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the helpfulness and friendliness of employees, others reported rude and unprofessional behavior from certain staff members.

Efficiency

Customers frequently noted quick service and minimal wait times, especially for Amazon returns and other shipping needs.

Owner Behavior

Several reviews highlighted negative experiences with the store owner, describing him as rude and unhelpful, which detracted from the overall customer experience.

Service Limitations

Customers expressed frustration over inconsistent service policies, such as limits on package sizes and unexpected charges for printing services.

Positive Experiences

Despite some negative feedback, many customers shared positive experiences, particularly with specific staff members who provided exceptional service.
  • JR
    Julie Rowe
    Oct 17, 2025
    5.0
    The owner and staff were awesome today! They helped us get an oversized Amazon return item packaged up. They also mentioned for us to give Amazon a call to see if they would pay for the packaging. And, Amazon DID via a credit to our account. Thank you!!!
  • DK
    Danielle Kincaid
    Sep 29, 2025
    5.0
    Great staff, always kind and helpful.
  • EH
    elena hernandez
    Sep 26, 2025
    5.0
    Kaya is amazing. I am a caretaker and one of my patients came in to have some paperwork scanned. She didn’t have any of it signed, so Kaya sat there with me on the phone and helped her fill out everything. Then helped her scan it, and if that wasn’t already enough, proceeded to help her call an uber AND waited outside for her to be picked up + helped her load her walker into the car. Completely beyond anything she had to do, but did it out of the kindness in her heart. This happened a few weeks ago, but my patient keeps telling her friends how sweet the ups workers are and I had to leave a review. Kaya is a special kind of person. Please show her this and tell her how thankful we are for her help! Out of this world service.
  • CT
    Cats of the World United Tran
    Sep 18, 2025
    5.0
    I am a blind person that lives in fort collins. Every time i come in here, kaiya goes out of her way to help me, giving me extraordinary service. I appreciate all the help that kaiya does for me making sure my packages are returned. Thank you for hiring such good staff
  • JT
    Jeremiah Torbit
    Sep 11, 2025
    1.0
    Absolute garbage service. They have about 15 people working, half of them on their phones, having very personal conversations that probably should be had in the ear shot and view of the public. Don’t bother expecting friendly customer service. I wouldn’t use this location for their services outside of just dropping off packages and leaving.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Ft Collins offer?

The UPS Store #4655 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more.