Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 35 W Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.6
125 reviews
5 stars
45
4 stars
5
3 stars
2
2 stars
2
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences, with some praising friendly and helpful staff, particularly Carol, while others report rude and unhelpful interactions.
Package Handling
Numerous complaints about packages being returned without reason, lost, or not processed in a timely manner, causing frustration among customers.
Staffing Issues
Many reviews mention understaffing leading to long wait times and inadequate service during busy periods.
Mixed Reviews
While some customers express satisfaction with the service, a significant number report negative experiences, suggesting inconsistency in service quality.
Facility Conditions
The post office is noted for its convenient location and friendly atmosphere, but operational inefficiencies and poor communication are highlighted as major concerns.
- MSMbial ShapiroOct 4, 20251.0I had a very disappointing experience with Juan. He barely engaged with me throughout the interaction. The only question he asked was whether I wanted tracking, and I clearly said yes, and that I wanted it sent certified. At the end of the transaction, when I was simply confirming that it would indeed be certified, he launched into a defensive explanation that placed blame on me rather than providing clarity. When I asked for more information and direction and the same level of detail that other employees normally provide, he was dismissive and unhelpful. His lack of professionalism, refusal to answer basic questions, and failure to send my package in the manner requested, reflect a failure to provide even the most basic standard of service.
- MEMichelle EhrenbergSep 15, 20251.0Have tried to send a small priority box two times now. Just tried, but the women working AGAIN said they couldn't take a $20 bill! They didnt have change! For a $20!!!!! This is the government! This is unacceptable!
- CCChris ConwayAug 25, 20251.0I've wasted countless hours (and dollars) trying to ensure my mail doesn't get returned to sender. So much that I need to reprice the cost of doing business in this county. I've done everything they told me to do to ensure my packages would be delivered, yet they keep returning them to the sender. There is no end to this madness. Edit: The treatment I've gotten feom this post office makes me think that Trump is onto something. Are mountain home owners' federal tax dollars worthless? Why dont we get equal treatment? I lived in a city for 29 years and never had a problem with federally backed services. Maybe we do need to rely on private businesses that will be held accountable when they dont deliver the services their customers pay for.
- SVstanislav vrbaJul 15, 20251.0Absolutely unprofessional service, my packages are returning back even when my address is correct.
- DSDave SchneiderSep 27, 20161.0Believe the rest of the reviews. This place is the worst. I tried having a package delivered to a hotel two blocks from the post office. Guess what, they sent it back due to lack of a P.O. box number. I called the office the day it arrived at the post office and spoke with two individuals that were extremely unhelpful. They both said that they have 500 boxes go through there on a daily basis. Woo-hoo. I used to do shipping and receiving and had days that I'd go through 500 boxes. It was a lot, but if a customer called and asked me to look out for one, I'd make sure it got done. You want to know why? Because I knew how important it was to take care of the customer. Sorry I was such a HUGE inconvenience to you post office employees. I spoke with Jim (the worst) and another lady (can't remember her name), but they were NOT helpful, nor did they care one bit about what happened with my box. Thanks for nothing.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 35 W Main St in Frisco offer?
This location offers mail and package shipping, money orders, Post Office boxes, passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, many Post Offices including this one accept first-time passport applications and most can also take your passport photo. Please complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices with passport services require scheduling an appointment online, though limited walk-in hours may be available at select locations.
How much does a passport photo cost at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box online and pick it up at this Post Office?
Yes, you can search and reserve PO Boxes online and then complete the setup in person at this Post Office.
Are PO Box lobbies accessible after normal business hours at 35 W Main St?
Most USPS locations offer 24/7 access to PO Box lobbies, but hours may vary. Please check with this location for specific lobby access times.
What are the operating hours for the United States Postal Service at 35 W Main St?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 9:00 AM to 12:30 PM, and closed on Sundays.
What nearby places can help me find the United States Postal Service in Frisco?
Nearby places like the Frisco Post Office, Post Office-Frisco, and Computerberg Sales can serve as landmarks when locating the USPS at 35 W Main St.
Are there any restaurants near the United States Postal Service where I can eat before or after my visit?
Yes, nearby restaurants such as Frisco Prime (steakhouse) and Starbucks coffee shop offer dining options close to the Post Office.
What nearby services can I find around the United States Postal Service for other needs?
Nearby you can find services such as Summit County Pre-School for childcare, Mountain Goat Mechanical for plumbing and HVAC, and Prescription Alternatives pharmacy.