United States Postal Service

2.5
350 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 301 Boardwalk Dr! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
301 Boardwalk Dr, Fort Collins, CO
80525, United States

Hours

Reviews

2.5
350 reviews
5 stars
116
4 stars
15
3 stars
2
2 stars
12
1 star
205

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Wait Times

Customers frequently complain about long wait times, especially during busy periods, with some reporting waits of over 20 minutes.

Package Handling

There are numerous complaints regarding lost or damaged packages, with customers expressing frustration over the handling and delivery of their mail.

Passport Services

Passport services receive positive remarks for efficiency and helpful staff, although there are complaints about unprofessional behavior from some employees.

Phone Support

Many customers report difficulties in reaching the post office by phone, with calls often going unanswered.
  • KM
    Kingsley Meldrum
    Dec 29, 2025
    1.0
    I only go to any USPS when I am forced to (certified mail that requies a signature). They are always slow, (often 10-20min wait or more). There are never enough tellers to handle the amount of people in line. It feels like I enter a time warp where everything slows down, the process' movement and requirements are designed to be slow, very little new tech seems to be used to improve the customer experience. I use private enterprises instead because I literally cannot afford the time it takes to engage with USPS.
  • KZ
    Kristine Zakowski
    Dec 18, 2025
    5.0
    Always friendly and helpful employees. Very clean.
  • KB
    Kristina Bauer
    Dec 10, 2025
    4.0
    Thank you Amanda for your expedient service, you got on your register and saved us just intbe nick o f time. Merry Christmas too you.
  • BB
    Bianca Box
    Dec 8, 2025
    5.0
    Everytime Ive gone here, its everyone's been super helpful and while at times the line can be long, thats more a holiday thing than an everyday.
  • JL
    Justine L
    Nov 24, 2025
    5.0
    They are my go-to place for shipping anything. I also go to them when I need help with official documents. They know what they are doing and they are always prompt and friendly.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.