United States Postal Service

3.1
162 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 301 S Howes St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
301 S Howes St, Fort Collins, CO
80521, United States

Hours

Reviews

3.1
162 reviews
5 stars
72
4 stars
12
3 stars
5
2 stars
6
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praise the friendly and helpful staff, others report rude and unhelpful interactions.

Delivery Issues

Numerous complaints about lost packages and incorrect deliveries, with customers expressing frustration over the reliability of mail carriers.

Phone Support

Many customers struggle to reach the post office by phone, reporting long wait times and unresponsive service.

Self-Service Kiosk

The self-service kiosk is appreciated for convenience, but there are complaints about its accessibility and functionality.
  • ST
    Siobhan Tye
    Dec 31, 2025
    1.0
    According to federal guidelines, any mail recipient can refuse junk letters - just write "refused" and put it back to be picked up. My Fort Collins mail carrier didn't know this. When I left a note citing the regulation in her own USPS handbook, she retaliated by purposely and improperly marking my address as vacant, and refusing to deliver my mail. I had to call the office to restore service. The supervisor I spoke to ALSO argued and had to be directed to her own guidelines, despite claiming to have addressed my multiple written complaints. These employees don't know what they're doing and they refuse to learn. I'll be contacting their oversight office in Denver.
  • JR
    James Ramsey
    Dec 4, 2025
    5.0
    I had a great experience. Ed was very helpful and kind! Thank you!
  • MJ
    Miranda Marshall Johnson
    Nov 23, 2025
    5.0
    Very polite prompt and affordable.
  • KK
    Kathryn Knox
    Nov 22, 2025
    5.0
    I have been going here for years. The service is good and accurate.
  • KF
    Kathryn Ferrel
    Nov 7, 2025
    1.0
    Recently moved, asked for a hold at this post office. Have not received one piece of ma in 6 weeks. We have missing checks, bills, and important correspondence that is LOST!!!! These people are clueless as to where our mail is. Absolutely NO HELP!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.