United States Postal Service

3.1
160 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 301 S Howes St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
301 S Howes St, Fort Collins, CO
80521, United States

Hours

Reviews

3.1
160 reviews
5 stars
71
4 stars
12
3 stars
5
2 stars
6
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praise the staff for being friendly and helpful, others report rude and condescending behavior from certain employees.

Mail Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and poor communication regarding mail status have been reported.

Phone Support

Customers express frustration over the inability to reach the post office by phone, often encountering automated systems without the option to speak to a live person.

Self-Service Kiosk

The self-service kiosk is appreciated for convenience, but there are complaints about its accessibility and functionality.

Overall Experience

While some customers have positive experiences with quick service and helpful staff, many others report significant issues that detract from their overall satisfaction.
  • MJ
    Miranda Marshall Johnson
    1 day ago
    5.0
    Very polite prompt and affordable.
  • KK
    Kathryn Knox
    2 days ago
    5.0
    I have been going here for years. The service is good and accurate.
  • KF
    Kathryn Ferrel
    Nov 7, 2025
    1.0
    Recently moved, asked for a hold at this post office. Have not received one piece of ma in 6 weeks. We have missing checks, bills, and important correspondence that is LOST!!!! These people are clueless as to where our mail is. Absolutely NO HELP!
  • NT
    Nate Towne
    Sep 9, 2025
    5.0
    Always friendly and helpful
  • SJ
    SLOTH77 Jafoofa
    Jul 14, 2025
    1.0
    I was just here trying to ship a package that was my first sale in my new company. I had no idea what I was doing so I went in to ask for help. The lady in there proceeded to make fun of me for not knowing anything and even explained to me the definition of a flexible package while shoving it in my face like I was a toddler, she said “see how it bends, this means its flexible” in an extremely patronizing manor. All I wanted was some help and now I dont know where to go to get it because I am afraid of them just making fun of me again. I had to cancel and refund my first ever order because the lady chose to not help me but yell and make fun of me. Really sad day for me.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.