United States Postal Service

2.1
175 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3649 Evergreen Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3649 Evergreen Pkwy, Evergreen, CO
80439, United States

Hours

Reviews

2.1
175 reviews
5 stars
37
4 stars
10
3 stars
3
2 stars
9
1 star
116

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently noted long wait times and inadequate staffing, often citing only one employee working during busy hours.

Delivery Problems

Numerous reviews highlighted issues with package delivery, including misdeliveries, packages marked as delivered but not received, and delays.

Customer Service

While some staff members received praise for their helpfulness, many customers reported rude or unprofessional behavior from employees.

Facility Conditions

The post office was described as unclean and poorly maintained, with complaints about the overall condition of the building.

Management Concerns

Many reviews pointed to poor management and systemic issues within the postal service, leading to frustration among customers.
  • SR
    Scott Rollins
    Nov 24, 2025
    1.0
    ALWAYS a long, slow line with only 1 employee working the counter. On my last trip it took 15 minutes to service the 4 people in front of me. When the survey pops up on the screen the clerk reaches over the counter and hits the smiley face before you have a chance to do anything. I'm pretty sure the survey is for the customer. They need to hire more people.
  • MM
    Matt Murphy
    Aug 13, 2025
    5.0
    While Applying for a new passport I faced countless obstacles. All of them created by ME. Peter in the Evergreen post office was proffessional, informative and extremely helpful. What a positive experience.
  • CR
    Chris Robbins
    Aug 13, 2025
    1.0
    We've lived here 20 years. The Evergreen Post Office is untrustworthy. Expect about 20% of your Amazon packages that are unwisely directed to the USPS by Amazon to never arrive. You'll receive notifications that they were delivered, but they were never in your mailbox. We've especially had trouble with small packages. We had to reorder one costume jewelry item three times because it was likely stolen twice. It only arrived once we specified a new address outside Evergreen Post Office's service area. Delivery or letters is also a problem. It seems that mail arrive at and departing from Evergreen is delayed several days. We have family in Florida and it can sometimes take 10 days for a letter to meander from Evergreen to the Sunshine State and vice versa. The last issue is larger (not large) items. Any shipper silly enough to use the USPS for larger items is going to inconvenience you. The Evergreen location will designate them as "oversized" and make you pick them up at their location. They just won't deliver them to your house. The USPS should simply be abolished at this point. We don't need it and they may our lives worse, not better.
  • NB
    Nai Banya
    Mar 15, 2024
    5.0
    For passport appointment mother & wife every easy 1 day sometimes same day around Downtown Lakewood,Golden, Aurora, bad area 4 weeks 2 months got appointments.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.