Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

2.1
(176 reviews)

Business Details

3649 Evergreen Pkwy, Evergreen, CO
80439, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3649 Evergreen Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3649 Evergreen Pkwy, Evergreen, CO
80439, United States

Hours

Reviews

2.1
176 reviews
5 stars
37
4 stars
10
3 stars
3
2 stars
10
1 star
116

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package deliveries, including misdeliveries, packages marked as delivered but not received, and delays in mail delivery.

Staffing Problems

Many reviews highlighted understaffing, leading to long wait times and inadequate service, with calls for more employees to be hired.

Customer Service

While some staff members received praise for their helpfulness, overall customer service was criticized for being slow and unresponsive.

Facility Conditions

The post office was described as unclean and poorly maintained, contributing to a negative customer experience.

Mixed Experiences

Some customers had positive interactions with specific employees, but these were overshadowed by widespread complaints about service quality.
  • SS
    Samantha Sparks
    Jan 17, 2026
    2.0
    Honestly a really poor experience ever since we moved to evergreen over a year ago. At least 1-2x a month, we get a notice that something wasn’t able to be delivered. The kicker? It’s always fake reasons. Like “we didn’t have the gate code”…we don’t have any gates to get to our house. Or “nobody answered the door”…we work from home and are always here and nobody ever comes to our door. It’s really frustrating.
  • SR
    Scott Rollins
    Nov 24, 2025
    1.0
    ALWAYS a long, slow line with only 1 employee working the counter. On my last trip it took 15 minutes to service the 4 people in front of me. When the survey pops up on the screen the clerk reaches over the counter and hits the smiley face before you have a chance to do anything. I'm pretty sure the survey is for the customer. They need to hire more people.
  • NB
    Nai Banya
    Mar 15, 2024
    5.0
    For passport appointment mother & wife every easy 1 day sometimes same day around Downtown Lakewood,Golden, Aurora, bad area 4 weeks 2 months got appointments.
  • TP
    TerrI Postlewate
    Mar 2, 2020
    1.0
    They have really stopped even trying. If you have a package, just assume they are not going to deliver it. Two people were home all day long. Not one single person left. They still left pink slips in the mailbox. So, that is annoying, right? That was on a Friday. My husband goes to pick up the 3 boxes (per the pink slip) today (Monday), and they can only find 2. They are going to call when they find the third one. Now- they had the third one, but somehow it is gone now. Do they refund me my money? Because Amazon says it is their problem since they lost it. Can you get ANYONE on the phone to find out what is going on? No, you cannot! Extremely frustrated.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others