Business Details
About
Water Cooler Supplier
Easy to use and conveniently located inside and outside Safeway 8. Choose from our self-serve water Refill station for fresh filtered drinking water in 1, 3 or 5-gallons or our pre-filled Exchange water station for 3 or 5-gallon Primo® purified bottled water.
Location
Reviews
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- ZMZack MillsDec 29, 20251.0If I could give this company 0 stars, I would. Hands down the worst experience I've ever had as a paying customer to any service in my whole life. 0/10 would reccomend. I was signed up by a young sales representative at Costco. When I signed up we saw the cost of the water deliveries and said, "We don't want to pay that much for water." He said that was fine, he showed us how to go online to Primo water and turn deliveries off. I put my card info into the database when I signed up. Fast forward to months later when they were attempting to charge my account for the first payment. Their system lost my payment info (I never deleted it out, we just set up our account and left it.) They sent my account into collections due to not being able to process the payment because they lost my payment info. I had to work for hours with their customer service team and the debt collectors that they sent my account to. I had my account reinstated with Primo after them collecting my payment info over the phone, and settling up with the debt collector. I told the customer service agent that reinstated my account that I do not want water deliveries through Primo. Surprise surprise, they tried to deliver me water today (this is one month after being reinstated with them.) I call them to tell them about my continued frustrations with them, and that I want to opt out of water deliveries cause I get my water at Sprouts and Home Depot for a fraction of the cost. The customer service agent then tried telling me that I "cannot opt out of deliveries, that I must get water delivered through them to be able to use their dispenser." (which a pay monthly for.) I was given the worst customer service experiences possible through Primo and their team. From being signed up in an unethical way, to the poor customer service that they provide. They do not have the proper infrastructure to run a business of this scale. One visit to their website, you will be met with nothing but error messages and a non-operable site that they expect customers to use. The only way to actually get through to them is to speak with their lack luster customer service team. 0/10 reccomendation 10/10 chances of problems 100% avoid this business.
Frequently Asked Questions About Primo Water Refill & Exchange
Where is Primo Water Refill & Exchange located?
It is located at 7375 Arapahoe Rd, Englewood, CO 80112, USA.
What types of water services does Primo Water Refill & Exchange offer?
They offer self-serve water refill stations for filtered drinking water in 1, 3, or 5-gallon sizes and pre-filled Exchange water stations for 3 or 5-gallon Primo® purified bottled water.
What are the payment options accepted at Primo Water Refill & Exchange?
They accept American Express, Apple Pay, cash, MasterCard, and Visa.
What are the business hours for Primo Water Refill & Exchange?
The hours follow the retailer location hours, which is the Safeway store at the same location.
Which languages are supported at Primo Water Refill & Exchange?
They provide services in both English and Spanish.
How can I contact Primo Water Refill & Exchange for support or questions?
You can reach them by phone at +1 844-237-7466 or email at social@primowater.com.
Can I refill my water bottle inside Safeway while shopping nearby?
Yes, Primo Water Refill & Exchange is conveniently located inside and outside Safeway, making it easy to refill your water bottle while shopping.
Are there any nearby places where I can grab a coffee before or after refilling water?
Yes, Starbucks is nearby where you can enjoy a coffee before or after your water refill visit.
If I need postal services or to send a package, is there a nearby location?
Yes, the USPS shipping center and post office is close by, which makes it convenient to handle postal needs around your visit.
What other amenities are nearby Primo Water Refill & Exchange that customers might find useful?
Nearby amenities include restaurants like ZENSHI Handcrafted Sushi and Colonna's Pizza, fitness centers like Raw Fitness Arapahoe, and other stores such as KeyMe Locksmiths and Centennial Appliance.