Business Details
About
Water Cooler Supplier
Easy to use and conveniently located inside Office Depot #2137. Our self-serve refill water station provides fresh filtered drinking water in 1, 3 or 5-gallons.
Location
Primo Water Exchange
895 W Hampden Ave Englewood City Center, Englewood, CO
80110, United States
Reviews
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1 reviews
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1 star
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- ZMZack MillsDec 29, 20251.0If I could give this company 0 stars, I would. Hands down the worst experience I've ever had as a paying customer to any service in my whole life. 0/10 would reccomend. I was signed up by a young sales representative at Costco. When I signed up we saw the cost of the water deliveries and said, "We don't want to pay that much for water." He said that was fine, he showed us how to go online to Primo water and turn deliveries off. I put my card info into the database when I signed up. Fast forward to months later when they were attempting to charge my account for the first payment. Their system lost my payment info (I never deleted it out, we just set up our account and left it.) They sent my account into collections due to not being able to process the payment because they lost my payment info. I had to work for hours with their customer service team and the debt collectors that they sent my account to. I had my account reinstated with Primo after them collecting my payment info over the phone, and settling up with the debt collector. I told the customer service agent that reinstated my account that I do not want water deliveries through Primo. Surprise surprise, they tried to deliver me water today (this is one month after being reinstated with them.) I call them to tell them about my continued frustrations with them, and that I want to opt out of water deliveries cause I get my water at Sprouts and Home Depot for a fraction of the cost. The customer service agent then tried telling me that I "cannot opt out of deliveries, that I must get water delivered through them to be able to use their dispenser." (which a pay monthly for.) I was given the worst customer service experiences possible through Primo and their team. From being signed up in an unethical way, to the poor customer service that they provide. They do not have the proper infrastructure to run a business of this scale. One visit to their website, you will be met with nothing but error messages and a non-operable site that they expect customers to use. The only way to actually get through to them is to speak with their lack luster customer service team. 0/10 reccomendation 10/10 chances of problems 100% avoid this business.
Frequently Asked Questions About Primo Water Exchange
Where is Primo Water Exchange located?
Primo Water Exchange is located inside Office Depot #2137 at 895 W Hampden Ave Englewood City Center, Englewood, CO 80110.
What services does Primo Water Exchange provide?
Primo Water Exchange offers a self-serve refill water station with fresh filtered drinking water available in 1, 3, or 5-gallon sizes.
What are the payment options accepted at Primo Water Exchange?
They accept AMERICANEXPRESS, APPLEPAY, CASH, MASTERCARD, and VISA as payment methods.
What are the operating hours of Primo Water Exchange?
The water refill station follows the operating hours of the retailer location (Office Depot #2137) where it is located.
How can I contact Primo Water Exchange?
You can contact Primo Water Exchange by phone at +1 844-237-7466 or by email at social@primowater.com.
Which languages are spoken at Primo Water Exchange?
Primo Water Exchange provides services in English and Spanish.
Where can I find nearby places to visit around Primo Water Exchange?
Nearby places include Lehrer’s Flowers and Associated Wholesale Florist for flower and gift shopping, as well as the AFC Urgent Care Englewood and Colorado Urgent Care Specialists for medical needs.
Are there dining options near Primo Water Exchange?
Yes, visitors can enjoy nearby dining options such as Tokyo Joe’s for sushi and Asian cuisine, and Fit Kitchen for American-style meals.
Which nearby locations might help when visiting Primo Water Exchange?
Office Depot, located inside the same center, helps as the point of location. Nearby gas stations like Sinclair Gas Station and Bradley #73 provide fueling options.
What products can I refill or exchange at Primo Water Exchange?
You can refill or exchange water bottles and empty jugs in 3-gallon and 5-gallon sizes at Primo Water Exchange.