United States Postal Service

2.1
184 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 222 W 8th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
222 W 8th St, Durango, CO
81301, United States

Hours

Reviews

2.1
184 reviews
5 stars
44
4 stars
6
3 stars
2
2 stars
6
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with some noting a lack of professionalism and friendliness.

Delivery Issues

Frequent complaints about lost or delayed packages, with many packages marked as delivered but not actually received.

Long Wait Times

Customers experienced long lines and wait times at the post office, often having to wait 30-45 minutes or more.

Mixed Employee Performance

While some employees were praised for their helpfulness and friendliness, others were criticized for being rude and unprofessional.

Inconsistent Hours

Customers expressed frustration over inconsistent hours and difficulties in reaching the post office by phone.
  • SS
    Stefanie Sims
    1 day ago
    1.0
    So you dont allow people to access their po boxes on sundays!?! That is crazy. Other locations are at least open to give people access to usps priority mailers and their po boxes.
  • DP
    Danika Pfleiger
    Aug 11, 2025
    1.0
    They only let you speak to a robot not a person!
  • AA
    Alex A.
    Jul 31, 2025
    1.0
    Ordered a package, the seller dropped it off Monday and it hasn’t even been scanned it’s now thursday
  • JJ
    Jacob Janeiro
    Jul 28, 2025
    1.0
    I had a shared PO Box at this location. I was twice required to bring in my Driver's License to verify my identity and have the license # recorded. One person on the box moved and set up individual mail forwarding. The entire PO Box was closed and this post office claims my name was never on the box, despite twice providing them my DL and literally watching them write down the information. I can only guess that someone didn't do their job of entering my information into whatever electronic database they use for PO Boxes. Conveniently, they'd already thrown out the paper application paperwork that would've shown I was on the box and it shouldn't have been closed. I can deal with long lines, incomplete information (I was once told a small business had provided me a fraudulent tracking number when trying to track down a missing box...only for it to magically be delivered the very next day), but this is absurd. I can only hope there was nothing time sensitive in the PO Box in my name (like a jury duty summons) because they returned everything to sender.
  • KH
    Kadie Higgins
    Jul 9, 2025
    1.0
    One of the worst experiences. I have thousands of dollars of orders saying “delivered” yet they are nowhere to be found. The post office which I had to wait an hour in line just to talk to someone says, they must be lost……. All of them yet your person marks them delivered!? Every single package “delivered” by the USPS!? This has happened since we’ve moved here 4 years ago. How is it that bad and where do all of those goods go? All of my UPS and FedEx packages get delivered. Every single one yet not a single package from usps can be found and they just mark them “delivered”?! Absolutely ridiculous.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.